Summary
Overview
Work History
Education
Skills
Timeline
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Charlotte Thomson

Seaside,CA

Summary

Motivated waitress with 10 years experience in the food and beverage industry. Started as a hostess at 18 years old and moved forward as food runner, expo, cocktail server, to a fine dining server. Years of experience in different positions in restaurants, has made me fully understand how vital each role plays to a successful restaurant.

Overview

7
7
years of professional experience

Work History

Server

Mission Bistro
11.2023 - Current
  • Successfully manage serving the entire restaurant, while consecutively being the bartender, and host
  • Average $1500-$4000 in sales per night
  • Promote daily dinner specials, and curate recommendations based off their preferences
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Server

Saltcellar
10.2021 - 10.2023
  • Successfully managed a 5 table section, with no support staff, averaging $2000-$2500 in sales per night
  • Served and mesmerized the seafood focused menu, as well as promote daily dinner and drink specials
  • Cultivate great relationships with regular customers
  • Regularly served buyouts in our private room independently

Server

Tavern On Kruse
09.2017 - 09.2021
  • Successfully managed 15+ table sections, averaging over $2,500 in sales per night
  • Upsold items such as appetizers, desserts and wine that would pair well with customers dinner to enhance sales numbers
  • Worked with POS system to place orders, manage bills and handle discounts
  • Have extensive knowledge of seasonally rotating food, and cocktail menus

Cocktail Server

Uptown Billiards Club
10.2017 - 03.2019
  • Completed party set up for corporate buyouts, and served parties of over 100+ patrons
  • Worked with POS system to place orders, manage bills and handle discounts
  • Have extensive knowledge of food, and cocktail menus
  • Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages

Lead Hostess and Food Runner

Buddy V's Ristorante
09.2016 - 09.2017
  • Managed over 600 covers a night
  • Cultivated positive guest relations by managing information and orchestrating speedy seating
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
  • Assigned patrons to tables suitable for needs and restaurant section rotation
  • Supported servers with keeping dining area ready for every guest

Education

Associate of Science -

Portland Community College
Portland, OR

Skills

  • Toast POS knowledge
  • Opentable knowledge
  • High Volume Dining
  • Guest Relationship building
  • Service-Oriented
  • Team Player
  • Wine Service
  • Food and Beverage Pairings
  • Hospitality Service Expertise
  • Menu Item Recommendation
  • Service Prioritization

Timeline

Server

Mission Bistro
11.2023 - Current

Server

Saltcellar
10.2021 - 10.2023

Cocktail Server

Uptown Billiards Club
10.2017 - 03.2019

Server

Tavern On Kruse
09.2017 - 09.2021

Lead Hostess and Food Runner

Buddy V's Ristorante
09.2016 - 09.2017

Associate of Science -

Portland Community College

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Charlotte Thomson