Charlotte Walker

• Liaised between patients and technicians and maintained effective lines of communication.

Schedule appointments and register patients in Epic soft ware system

• Assisted coworkers and staff members with special tasks on daily basis.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

• Oversee and coordinate all admissions and discharges
• Work closely with RNs and managers
• Admit patients from ED or OR to appropriate floor
• Skillful Critical thinking
• Kept high average of performance evaluations.
• Trained team members on Epic

• Booked and Scheduled OR cases
• Worked closely with OR manager
• Generated department orders and accompanying documentation.
• Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
• Maintain proper instruments into surgical rooms
• Communicated with management to provide feedback on value and productiveness of appointment setting process.

• Received and routed laboratory results to correct clinical staff members.
• Greeted visitors and initiated triage processes for clients to streamline patient flow.
• Completed administrative patient intakes with case histories, and mandated forms.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Helped inpatients with simple tasks
• Worked in high census critical care floor
• Performed various administrative tasks by filing, copying and faxing documents.
• Prepared and processed patient referrals and transfer requests.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Registered and verified patient records before triage with most up-to-date information.

• Processed, labeled, and organized diagnostic images to match with patient records.Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Assisted with medical coding and billing tasks.
• Obtained payments from patients and scanned identification and insurance cards.
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• Handled private and confidential information in compliance with hospital policies and procedures.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.