Charlotte Williams
Cincinnati,OH
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Hairstylist
Self Employed
05.2021 - Current
- Deliver personalized haircuts and styling services to diverse clientele.
- Consistently maintain cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Process payments, entering sales in register for prompt customer service.
- Schedule customer appointments and rearranged individual time slots to meet demand.
Hairstylist
Refuge Salon
01.2017 - 04.2021
- Delivered personalized haircuts and styling services to diverse clientele.
- Enhanced client satisfaction through effective consultation and product recommendations.
- Maintained cleanliness and organization of tools and workspace for optimal efficiency.
- Implemented scheduling system that improved appointment management and reduced wait times.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
Member Service Representative
Planet Fitness
07.2016 - 01.2017
- Assisted members with inquiries, enhancing overall satisfaction and retention.
- Processed membership applications efficiently, ensuring compliance with company policies.
- Managed member account updates, maintaining accurate records and data integrity.
- Trained new staff on customer service protocols and operational procedures.
- Resolved member complaints promptly, fostering positive relationships and loyalty.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
No Degree - Mass Communication
Central State University
Wilberforce, OHSkills
- Quick learner
- Appointment scheduling
- Advanced communication skills
- Highly motivated self-starter
Timeline
Hairstylist
Self Employed
05.2021 - Current
Hairstylist
Refuge Salon
01.2017 - 04.2021
Member Service Representative
Planet Fitness
07.2016 - 01.2017
No Degree - Mass Communication
Central State University