Charlotte L. Miller
Legal Secretary
Sudlersville,Maryland
Summary
Dynamic professional with extensive experience as an Executive Assistant at Feder & Associates, excelling in calendar management and effective communication. Proven ability to enhance office efficiency and streamline operations, while delivering exceptional customer service. Skilled in data entry and multitasking, consistently supporting executives in achieving strategic goals.
Overview
60
60
years of professional experience
Work History
Receptionist
Dixon Valve
09.2025 - 01.2026
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Assisted with onboarding new clients and securing paperwork completion.
Caregiver
Self Employed
07.2018 - 06.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Executive Assistant/Legal Secretary
Feder & Associates
06.1994 - 12.2004
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Used advanced software to prepare documents, reports, and presentations.
- Answered high volume of phone calls and email inquiries.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Improved office efficiency by implementing new filing systems and document management processes.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
- Improved team communication and collaboration through coordination of weekly meetings and distribution of agendas.
- Supported HR activities, facilitating hiring process by scheduling interviews and liaising with candidates.
- Enhanced executive decision-making with comprehensive research and detailed reporting.
- Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
- Managed complex calendars for senior executives to facilitate efficient scheduling and meeting planning.
- Contributed to development of internal policies and procedures, enhancing organizational effectiveness and compliance.
- Enhanced efficiency of meeting outcomes by preparing detailed minutes and action items.
- Fostered positive work environment, organizing team-building activities and events.
- Took notes and dictation at meetings.
- Worked with senior management to initiate new projects and assist in various processes.
- Created and managed office systems to efficiently deal with documentation.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Screened personal and business calls and directed to appropriate party.
- Wrote reports, executive summaries and newsletters.
- Volunteered to help with special projects of varying degrees of complexity.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
Secretary
Federal Government
Washington, DC
06.1966 - 07.1994
- Maintained daily report documents, memos and invoices.
- Answered multi-line phone system and enthusiastically greeted callers.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Assisted in preparing detailed reports for management, enabling informed decision-making.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Scheduled appointments and conducted follow-up calls to clients.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Performed research to collect and record industry data.
- Maintained electronic filing systems and categorized documents.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Facilitated inter-departmental communication to ensure all parties were informed of key updates.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Volunteered to help with special projects of varying degrees of complexity.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Contributed to team morale by organizing staff welfare activities, leading to improvement in workplace satisfaction.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Coordinated meetings and events, arranging logistics for over 50 corporate gatherings.
- Managed filing system, entered data and completed other clerical tasks.
- Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Enhanced office efficiency by implementing digital filing systems that streamlined paperwork processing.
- Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Liaised between clients and vendors and maintained effective lines of communication.
- Improved office workflow by redesigning document submission process.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Conducted research for special projects, contributing valuable insights that informed strategic decisions.
- Entered data into system and updated customer contacts with information to keep records current.
- Enhanced visibility of office policies by creating and distributing employee handbook.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Provided comprehensive support to new staff, facilitating faster integration into team.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Developed and maintained comprehensive database for tracking project deadlines, improving team productivity.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Established administrative work procedures to track staff's daily tasks.
- Organized travel arrangements for executive team, ensuring smooth logistics for multiple international trips.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Education
High School Diploma -
DuVal High School
Lanham, MD06-1966
Skills
Data entry
Telephone skills
File management
Office management
Administrative support
Office administration
Scheduling appointments
Self motivation
Organizational skills
Punctual and reliable
Excellent communication
Effective communication
Customer service
Multitasking and prioritization
Transcription and dictation
Travel planning
Travel arrangements
Meeting coordination
Calendar management
Typing speed
Timeline
Receptionist
Dixon Valve
09.2025 - 01.2026
Caregiver
Self Employed
07.2018 - 06.2022
Executive Assistant/Legal Secretary
Feder & Associates
06.1994 - 12.2004
Secretary
Federal Government
06.1966 - 07.1994
High School Diploma -
DuVal High School