Hi, I’m
Charly Saintfort
Legal Assistant
Boynton Beach,FL
Summary
Focused and dedicated Legal Assistant with exceptional work ethic and proven strengths in case management support. Strong multitasker skilled at managing high-volume caseloads while consistently meeting deadlines. Persistent and resourceful problem-solver with excellent research and communication skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
years of professional experience
Work History
Kanner & Pintaluga, P.ADelray Beach, FL
Legal Assistant
08.2019 - Current
Job overview
- Handles office scheduling and make notes for deadlines and other important dates
- Schedule appointments, recorded statements, and depositions
- Work alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes
- Manages accounts and clients records of clients observing confidentiality and extreme discretion
- Interviewed and prepared intake sheets for clients in Haitian Creole and English
- Ability to request reports, tapes, video, medical records, health insurance liens, declaration pages,
- PIP logs, affidavits, etc
- Interpersonal skills and ability to communicate optimally in person, by email and telephone; effectively follow instructions from a diverse group of client's attorneys and staff; provide reports with courtesy and tact.
TeleperformanceBoca Raton, FL
Customer Service Representative
04.2017 - 07.2019
Job overview
- Answered customer telephone calls promptly to avoid on-hold wait times
- Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving customer needs and concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer request for products, services, and company information
- Recommended products to customers, thoroughly explaining details
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Answered average 50+ calls, emails and faxes per day addressing customer inquiries and solving problems.
HCA Florida JFK HospitalAtlantis, FL
Receptionist
05.2012 - 04.2017
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Kept reception area clean and neat to give visitors positive first impression
- Answered central telephone system and directed calls accordingly
- Provided clerical support to company employees by copying, faxing and filing documents
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments
- Oversaw inventory materials monitoring, requisitions and supply re-stocking
- Supported various administrative duties by proofreading, transcribing and invoicing
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Monitored and screened visitors to verify accessibility to inter-office personnel
- Maintained building security by monitoring logbook and issuing visitor badges.
Education
Santaluces High
High school diploma
01.2012
Skills
- Legal Document Preparation
- Case management
- Writing and Editing
- Deadline Monitoring
- Billing Statements
- Reductions
- Confidentiality Understanding
- MS Office Proficiency
- Conducting Intakes
- Legal research
Additional Information
- Bilingual in English and Haitian Creole
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Legal Assistant
Kanner & Pintaluga, P.A
08.2019 - Current
Customer Service Representative
Teleperformance
04.2017 - 07.2019
Receptionist
HCA Florida JFK Hospital
05.2012 - 04.2017
Santaluces High
High school diploma
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