Charlyne Mendez Hernandez

Customer Service / Sales & Operations Representative (Warehouse)
• Handle inbound and outbound calls to process customer orders, ensuring accurate and timely product supply.
• Provide customer service via phone, email, and in person in a high-volume environment
• Process payments, including cash, checks, and credit cards
• Coordinate shipping and logistics with carriers such as UPS to ensure timely deliveries
• Support sales efforts, including product promotion and flyer distribution. Resolve customer inquiries, complaints, and requests in a professional and efficient manner
• Utilize Microsoft, Excel and Word for order tracking and documentation

• Serve the customers, clean, restock, inspect store for expired product, prepare food.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Care (7 to 20) newborn. (by my self for 8 to 12 hrs a day) Bathe the babies, change diapers, dress them, feed them, put them to sleep.
• Help mom recover after birth.
• Give a tour to the new staff and new customers.

• Customer service, stock & sales
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

• Sales & Promotion Medicare/Medicaid, Visit customer at home, Phone call, make appointment.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

• Sales & Promotion internet
• Visit the client at home.
• Work at office and booth in different place.

• File and retrieve corporate documents, records, and reports. Complete work schedules, manage calendars, and arrange appointments. Answer phone calls, fax, computer.
• Maintained a professional and welcoming front desk area, setting a positive first impression for guests.