Charmaine David
San Diego,CA
Summary
Dynamic professional with a proven track record in customer service and administrative support, honed at Jin hu oriental and Resorts World Manila. Excels in client relations and office organization, leveraging communication skills and strategic planning to enhance performance and customer satisfaction. Demonstrates a strong ability to manage time effectively and collaborate with teams for optimal results.
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Outgoing professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Jin hu oriental
Olongapo City, Philippines
01.2019 - 05.2024
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Provided administrative support including photocopying, faxing, and filing.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Responded to customer inquiries via phone, email, and in person.
- Responded to inquiries and room requests made online, by phone, and via email.
- Greeted customers, answered general questions and directed to appropriate locations.
- Greeted customers warmly and made them feel welcome.
- Maintained a clean and organized reception area to uphold company image.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Casino Dealer
Resorts World Manila
Manila, Philippines
11.2014 - 07.2015
- Responded promptly to guest inquiries and complaints in a professional manner.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Assisted new dealers during training sessions by providing guidance on dealing techniques and game rules.
- Collaborated with supervisors on developing strategies for improving customer service standards.
- Promptly reported suspicious behavior or irregularities such as card counting to supervisors.
- Verified identification for players requesting credit or large amounts of money exchange.
- Closed games by sorting cards, balancing racks and counting chips.
- Performed chip exchanges for customers as needed throughout the shift.
- Ensured that all patrons were aware of house rules before engaging in any form of gambling.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
- Monitored play at assigned tables to identify potential cheating situations or rule violations.
- Displayed strong communication skills when interacting with guests and coworkers alike.
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Provided assistance in resolving disputes among players at the table in an efficient manner.
- Inspected cards, dice and other gaming equipment prior to use on the table.
- Assisted in maintaining the security of chips, cash, and other gaming equipment.
Education
Bachelor of Science - Hotel, Motel, And Restaurant Management
Columbian Colly
Olongapo, Philippines 11-2011
Skills
- Customer service
- Phone systems operation
- Data entry
- Administrative support
- Scheduling appointments
- Office organization
- Communication skills
- Time management
- Team collaboration
- Client relations
- Strategic planning
- Performance improvement
- Customer assistance and interaction
Timeline
Front Desk Receptionist
Jin hu oriental
01.2019 - 05.2024
Casino Dealer
Resorts World Manila
11.2014 - 07.2015
Bachelor of Science - Hotel, Motel, And Restaurant Management
Columbian Colly