Charmaine Lyerly

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• Answer, prioritize, and direct busy incoming calls while addressing specific needs.
• Greeted and communicated with clients and professionals while providing friendly, knowledgeable assistance.
• Operate multi-line phone system and two way radio in busy competitive office.
• Completed store opening and closing procedures and balanced tills.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Enforced company policies and regulations with employees.
• Managed front desk operations and documents.
• Data entry.

• Front desk operations for city clients, managing phone calls, emails, and document submission for staff and clients.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Provided administrative support to staff members by handling correspondence, filing documents, data entry and managing office supplies inventory.
• Increased customer retention rates through exceptional communication skills and problem-solving abilities.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.

• Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
• Streamlined office operations for increased efficiency through effective organizational tasks such as filing, scheduling, and data entry.
• Facilitated seamless communication between departments by routing calls and relaying messages accurately and in a timely manner.
• Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
• Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
• Conducted research and provided reports and summaries to help management make informed decisions based on accurate information.