Charmaine St Amant
Baton Rouge,Louisiana
Summary
Accomplished Team Lead with a proven track record at RaceTrac, adept in conflict resolution and customer service recovery. Excelled in coaching and fostering teamwork, significantly enhancing team performance. Skilled in processing financial documents with meticulous attention to detail, ensuring accuracy in high-volume environments. Demonstrates exceptional relationship-building abilities, promoting superior customer experiences.
Overview
15
15
years of professional experience
Work History
Team Lead
RaceTrac
10.2022 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Customer Service Advocate
Target
06.2017 - 10.2022
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Accounting /Assistant Customer Service Manager
Walmart
04.2010 - 05.2017
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
Education
No Degree - Administrative Studies of Business And Technology
Fortis College
Baton RougeHigh School Diploma -
Scotlandville Magnet Hight School
Baton Rouge, La05-2010
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Relationship building
- Customer service and communication skills
- Customer Service Recovery
Timeline
Team Lead
RaceTrac
10.2022 - Current
Customer Service Advocate
Target
06.2017 - 10.2022
Accounting /Assistant Customer Service Manager
Walmart
04.2010 - 05.2017
No Degree - Administrative Studies of Business And Technology
Fortis College
High School Diploma -
Scotlandville Magnet Hight School
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