Charmine Valcin
Delray Beach,FL
Summary
Dynamic Patient Coordinator with a proven track record at Advanced Diagnostic Group, enhancing appointment availability and streamlining check-in processes to boost patient satisfaction. Skilled in insurance verification and electronic records management, I excel in delivering exceptional customer service while ensuring patient confidentiality and compliance with regulatory standards.
Overview
3
3
years of professional experience
Work History
Patient Coordinator
Advanced Diagnostic Group
Boynton Beach, FL
07.2024 - 06.2026
- Coordinated patient scheduling to optimize clinic workflow and enhance appointment availability.
- Assisted patients in completing necessary documentation, ensuring compliance with regulatory standards.
- Communicated effectively with medical staff to relay patient information and address inquiries promptly.
- Managed electronic health records, maintaining accuracy and confidentiality of sensitive patient data.
- Streamlined check-in processes, reducing wait times and improving overall patient satisfaction.
- Collaborated with healthcare providers to coordinate referrals and follow-up care for patients.
Front Desk Receptionist
Hematology Oncology
Boynton Beach Fl
07.2023 - 10.2024
- Greeted and welcomed patients, ensuring positive first impressions and efficient check-in processes.
- Managed multi-line phone system, directing calls to appropriate departments and staff members.
- Scheduled appointments using electronic health record (EHR) systems, optimizing patient flow and resource allocation.
- Maintained accurate patient records, adhering to confidentiality regulations and data entry protocols.
Education
Associate of Arts -
Palm Beach State College
Lake Worth, FLPhlebotomy -
Cambridge College
Delray Beach, FLHigh School Diploma -
Atlantic Community High School
Delray Beach, FL05.2021
Skills
Insurance verification
Appointment scheduling
Patient confidentiality
Electronic records management
Customer service
Patient care
Timeline
Patient Coordinator
Advanced Diagnostic Group
07.2024 - 06.2026
Front Desk Receptionist
Hematology Oncology
07.2023 - 10.2024
Associate of Arts -
Palm Beach State College
Phlebotomy -
Cambridge College
High School Diploma -
Atlantic Community High School