Charnecia Allen
Altamonte Springs
Summary
Results-driven professional with a background in patient access and customer service. Expertise in insurance verification and payment collection, ensuring compliance with healthcare regulations while delivering a positive patient experience.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
AdventHealth
Altamonte Springs
09.2024 - 05.2025
- Collected and verified patient information for registration and insurance purposes.
- Maintained accurate records in compliance with privacy regulations and standards.
- Collected co-pays and other payments from patients at time of service.
- Verified insurance coverage for services provided by the facility.
- Handled confidential patient information in compliance with regulations.
- review patient medical records and assigning appropriate codes for diagnosis and treatments
Customer Service Associate
Publix
Altamonte Springs
10.2021 - 01.2023
- Greeted store customers and assisted with product location, loading or unloading heavy items and retrieving out-of-reach items.
- Organized and stocked merchandise in assigned areas for optimal visibility.
- Maintained cleanliness and safety standards throughout the grocery department.
- Educated customers on promotions, loyalty programs, and store policies.
- Assisted customers in locating items, answered questions about product features and prices.
- Provided excellent customer service by greeting customers, responding to inquiries, and resolving complaints in a professional manner.
- Followed safety and sanitation procedures to provide quality services and products for customers.
General Merchandiser
Target
Casselberry
10.2019 - 03.2022
- Engaged customers through friendly interactions to enhance shopping experience.
- Organized product displays in retail stores according to company guidelines.
- Assisted customers with product selection and answered inquiries about product features.
- Participated in promotional set-ups and ensured signage was displayed correctly.
- Monitored inventory levels and communicated restock needs to management.
- Stocked shelves with merchandise according to planograms and seasonal displays.
Education
High School Diploma -
Lyman High School
Longwood, FL03-2013
Skills
- Patient registration
- Insurance verification
- Medical coding
- Record maintenance
- Payment collection
- Healthcare administration
- Data management
- Compliance knowledge
- Customer relationship management
- Problem solving
- Effective communication
- Conflict resolution
- Customer service
- Data entry
- Health insurance knowledge
- HIPAA compliance
- Multitasking and organization
References
References available upon request.
Timeline
Patient Access Representative
AdventHealth
09.2024 - 05.2025
Customer Service Associate
Publix
10.2021 - 01.2023
General Merchandiser
Target
10.2019 - 03.2022
High School Diploma -
Lyman High School