- Music
- Crafting and DIY Projects
- Dance
- Fashion
Charnia Brown
Ruskin,FL
Summary
Attentive Attractions Attendant supervising and monitoring operational procedures to promote safe experiences. Successfully building positive rapport with customers, maintaining professional appearance and upholding strong public image.
Experienced with customer engagement, communication, and problem-solving. Utilizes persuasive communication to connect with clients and understand their needs. Knowledge of sales strategies and techniques that drive customer satisfaction and retention.
Overview
4
4
years of professional experience
Work History
Inbound Sales Representative
Charter Spectrum
Riverview, FL
01.2026 - Current
- Engaged customers through active listening and tailored product recommendations.
- Utilized CRM software to track customer interactions and optimize follow-up strategies.
- Provided exceptional service, resolving inquiries and complaints efficiently to enhance customer satisfaction.
- Developed strong relationships with clients, fostering loyalty and repeat business opportunities.
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Documented details of calls and customer interactions.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
- Coordinated with other departments such as marketing or product development when necessary – sharing valuable customer feedback and contributing to the continuous improvement of our offerings.
- Worked with multiple means of communication within fast-paced environment.
Lead Cashier
Chick-fil-A
Brandon, FL
04.2025 - 01.2026
- Supervised cash handling operations to ensure accuracy and efficiency in transactions.
- Trained and mentored team members on customer service best practices and operational workflows.
- Implemented cash management procedures to minimize discrepancies and enhance financial controls.
- Resolved customer inquiries and complaints to maintain high levels of satisfaction and loyalty.
- Developed training materials for new cashiers, fostering a consistent onboarding experience.
- Analyzed transaction data to identify trends, improving service delivery strategies accordingly.
- Collaborated with management on promotional campaigns to boost sales and customer engagement.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Guest Service Representative
Glazers Children Museum
Tampa, FL
03.2024 - 10.2024
- Assisted guests with check-ins and check-outs in a timely manner.
- Provided assistance to guests throughout their stay.
- Answered incoming calls from guests seeking reservations or general information.
- Performed daily cashiering duties including balancing accounts at end of shift.
- Handled customer complaints professionally and efficiently.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Flight Crew & Party Host
Skyzone
Tampa, FL
12.2022 - 03.2024
- Greeted guests & provided them with party information.
- Organized the food preparations.
- Prepared the entertainment for the kids.
- Gave guests support during events, including addressing questions and concerns.
- Coordinated catering services from outside vendors.
- Ensured that all areas of the venue were kept clean throughout the duration of the party.
- Collected feedback from guests regarding their experience at the event.
- Handled payments made by customers for services rendered during parties.
- Developed relationships with local businesses that could provide services or products needed for hosting parties.
- Answered customers' questions about hours, seating, current wait time and other information.
Crew Member
Moes Southwestern Grill
Brandon, FL
04.2022 - 11.2022
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assisted in the preparation of food items such as burritos, salads and tacos.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Education
Associate of Arts - Law
Hillsborough Community College
Tampa, FL05-2026
High School Diploma -
Bloomingdale High School
Valrico, FL05-2024
Skills
- Customer Service
- Guest service
- Sales Strategy
- Conflict Management
- Attention to Detail
- Time management mastery
- Teamwork and Collaboration
- Resourcefulness
- Resourceful thinking
- Lead Generation
- Persuasive Communication
- Special Request Accommodations
- Client relations
- Goal oriented
- Guest Reception
Interests
Timeline
Inbound Sales Representative
Charter Spectrum
01.2026 - Current
Lead Cashier
Chick-fil-A
04.2025 - 01.2026
Guest Service Representative
Glazers Children Museum
03.2024 - 10.2024
Flight Crew & Party Host
Skyzone
12.2022 - 03.2024
Crew Member
Moes Southwestern Grill
04.2022 - 11.2022
High School Diploma -
Bloomingdale High School
Associate of Arts - Law
Hillsborough Community College
Education and Training
false,other,true,other