CHARNIKA GREEN
Las Vegas
Summary
Highly motivated customer service representative with 10+ years of experience in providing exceptional customer service and problem resolution. Committed to providing the highest level of customer satisfaction through effective communication and problem-solving skills. Talented and resourceful Known for providing superb customer service in a busy environment to foster conversions and improve the customer journey. Maintain responsibility over accurately and efficiently. I'm Very hands on and fast learner
Overview
6
6
years of professional experience
4044
4044
years of post-secondary education
Work History
Caregiver
Thekey
Walnut Creek
03.2026 - Current
- Assisted clients with daily living activities and personal care routines.
- Maintained a safe and clean environment to promote client well-being.
Caregiver
Arosa Caregiving
Walnut Creek
06.2025 - Current
- Consistently provided direct and compassionate support to individuals, ensuring their comfort and well-being through personalized care plans.
- Accurately monitored and recorded vital signs, promptly reporting any changes or concerns to healthcare professionals, thereby contributing to proactive patient management.
- Facilitated patient mobility and assisted with personal hygiene, promoting independence and dignity while adhering to safety protocols.
Customer Service
Hertz Rental Car
Oakland
07.2025 - 11.2025
- Consistently exceeded customer expectations by providing prompt, accurate, and helpful service, ensuring a positive rental experience and fostering long-term customer loyalty.
- Proficiently managed customer inquiries and complaints, utilizing active listening and problem-solving skills to resolve issues effectively and efficiently.
- Managed a high volume of transactions while maintaining accuracy and compliance with company policies and procedures, demonstrating a commitment to quality and attention to detail.
Caregiver
Always Best Care
Sacramento
01.2025 - 05.2025
- Provided in-home caregiving services for seniors.
- Executed thorough cleaning to maintain a safe and hygienic environment.
- Assisted clients with bathing.
- Managed laundry tasks and ran errands.
- Managed laundry and ran errands.
Care Giver
First Light Home Care
Alameda
02.2025 - 04.2025
- Provided in-home caregiving services for seniors.
- Executed thorough cleaning to maintain a safe and hygienic environment.
- Assisted clients with bathing.
- Assisted with bathing and personal care.
- Managed laundry tasks and ran errands efficiently.
Customer Service Representative
Walgreens
Las Vegas
08.2024 - 10.2024
- Assisted clients with inquiries and provided timely solutions to concerns.
- Managed customer accounts and maintained accurate records of interactions.
- Collaborated with team members to enhance service delivery processes.
Medical Assistant
Sagebrush Medical Center
Las Vegas
08.2024 - 10.2024
- Took and recorded patients & vitals.
- Confirmed, scheduled, & canceled appointments.
- Sent referrals and provided patients with necessary information.
- Obtained patient consent forms and ensured that all relevant forms were signed.
- Verified patient insurance and collected payments as needed.
Customer Service Representative
Manpower Agency
Las Vegas
03.2023 - 04.2024
- Maintained quarterly and holiday mass mailings to inform clients of current promotions.
- Maintained professional relationships with client contacts to ensure top-notch customer service.
- Assisted colleagues in an administrative fashion, typing letters, memos, and reports.
- Provided exceptional customer service support.
Customer Service Rep
Enterprise Rent A Car
Las Vegas
06.2022 - 12.2023
- Processed Credit Card and Cash Transactions.
- Conducted inspections of cars upon return and before rental for quality assurance.
- Executed Customer Data Entry with accuracy and efficiency.
- Ensured customer inquiries were answered in a timely and accurate manner.
- Responded to customer inquiries in a timely and accurate manner.
Security Guard
Garda World
Oakland
01.2020 - 11.2021
- Implemented and maintained strict access control measures to enhance facility security.
- Responded promptly to [number] emergency situations, ensuring swift resolution.
Education
Medical Assistant -
UEI College
Culinary -
Laney College
Skills
- Customer Service
- Phone Operations
- Customer Care
- Cash Register
- Office Applications
- Elderly care
- Helpfulness
- Attentiveness
- Time Management
Timeline
Caregiver
Thekey
03.2026 - Current
Customer Service
Hertz Rental Car
07.2025 - 11.2025
Caregiver
Arosa Caregiving
06.2025 - Current
Care Giver
First Light Home Care
02.2025 - 04.2025
Caregiver
Always Best Care
01.2025 - 05.2025
Customer Service Representative
Walgreens
08.2024 - 10.2024
Medical Assistant
Sagebrush Medical Center
08.2024 - 10.2024
Customer Service Representative
Manpower Agency
03.2023 - 04.2024
Customer Service Rep
Enterprise Rent A Car
06.2022 - 12.2023
Security Guard
Garda World
01.2020 - 11.2021
Medical Assistant -
UEI College
Culinary -
Laney College