Charnjit Mattu
Custer,WA
Summary
Knowledgeable and experienced professional with strong problem solving skills and a proven ability to diagnose issues, find effective solutions, and adapt to new challenges. Experienced in working directly with customers and building positive relationships through clear communication. A hands on learner with the ability to work well individually and with others.
Overview
2
2
Languages
12
12
years of professional experience
Work History
Service Advisor
Bellingham Ford
Bellingham, WA
01.2025 - 09.2026
- Coordinated service appointments and communicated updates to clients effectively.
- Assisted customers in identifying service needs and provided timely recommendations.
- Educated customers on vehicle maintenance and repair options available.
- Developed strong relationships with clients, fostering loyalty and repeat business.
- Maintained high customer satisfaction standards to meet or exceed targets.
Diesel Mechanic
Bellingham Ford
Bellingham, WA
03.2018 - 08.2024
- Diagnosed and repaired diesel engine issues using advanced diagnostic tools.
- Conducted routine maintenance on heavy-duty trucks and equipment to ensure optimal performance.
- Collaborated with team members to troubleshoot mechanical problems effectively.
- Mentored junior mechanics, sharing knowledge on best practices and safety protocols.
Army Officer
Washington Army National Guard
Anacortes, WA
08.2015 - 08.2023
- Led strategic training initiatives to enhance operational readiness and team performance.
- Developed contingency plans to mitigate risks during high-stakes operations.
- Mentored junior officers, fostering leadership skills and promoting professional development.
- Conducted thorough risk assessments to minimize potential hazards during military exercises and deployments.
Roofer
Mt. Baker Roofing
Bellingham, WA
06.2017 - 02.2018
- Installed roofing systems, ensuring proper alignment and weatherproofing techniques.
- Resolved on-site challenges by adapting techniques to meet specific job requirements and conditions.
- Assisted in the removal of old roofing materials and debris to prepare for application of new roofing.
- Performed patching and resealing of roofs to provide maintenance, repairs and protection.
Cook
Jack in the Box
Blaine, WA
11.2015 - 07.2017
- Prepared and cooked menu items to ensure quality and consistency.
- Maintained cleanliness and organization in kitchen areas for food safety compliance.
- Implemented best practices in food presentation to enhance customer satisfaction and experience.
Grocery Stocker
The Market
Blaine, WA
05.2014 - 11.2015
- Monitored shelf displays for freshness and compliance with company standards.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Checked aisles for spills to complete quick clean-up.
- Greeted customers and directed to requested products.
Education
High School Diploma -
Ferndale High Schoole
Ferndale, WA06-2015
Skills
- Vehicle assessment
- Customer service
- Excellent communication
- Service recommendations
- Multitasking and organization
- Vehicle maintenance
- Attention to detail
- Computer skills
- Active listening
- Listening skills
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Service Advisor
Bellingham Ford
01.2025 - 09.2026
Diesel Mechanic
Bellingham Ford
03.2018 - 08.2024
Roofer
Mt. Baker Roofing
06.2017 - 02.2018
Cook
Jack in the Box
11.2015 - 07.2017
Army Officer
Washington Army National Guard
08.2015 - 08.2023
Grocery Stocker
The Market
05.2014 - 11.2015
High School Diploma -
Ferndale High Schoole