CharoMeshia Badon
Mccomb,MS
Summary
I am a Communicative customer service professional .Very organized and a dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Direct Care Worker
Wilkinson Care Giving
08.2023 - Current
- Helped patients' feel independent and dignified by assisting with activities living (ADLs)
- Planned and prepared meals meeting patients' nutritional requirements
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
Office Manager
Jefferson & Sons Electric and Construction Inc
09.2022 - 08.2023
- Supported staff training, development and evaluation
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Production Line Worker
Sanderson Farm
10.2021 - 09.2022
- Monitors products and ensured packaging does not include imperfect products
- Calibrated machines to adhere to quality standards and maintain required productivity levels
- Boxed, labeled and moved items to keep production lines moving swiftly.
- Followed safety protocols to prevent accidents and injuries to self and colleagues.
- Collaborated with other production workers to achieve smooth running of production line.
Call Center Customer Service Representative
Senture
10.2020 - 10.2021
- Provided support to 80+ customers per day via email, phone support, and company live chat
- Responded to all customer inquiries in a timely manner regarding order updates, and product requests, and resolved all issues following company protocol
- Operated in a fast-paced environment while documenting accurate call and email and notes.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Mccomb High School
Mccomb, MS05.2021
Skills
- Customer Service
- Conflict Resolution
- Documentation and Control
- Team Leadership
- Strategic Planning
- Technical Support
- Sorting/Labeling
- Policy & Procedure Modification
- Performance Improvement
- Data Entry
- Microsoft Office
- Customer Communication
- Performance Feedback
- Logical Thinking
- Software Proficiency
- Technical Troubleshooting
- Complex Problem Solving
- Scheduling and Coordinating
- Verbal and Written Communication
- Computer Skills
- Problem Resolution
- Call Center Operations
- Multitasking and Prioritization
- Caregiving
- First Aid
- Cpr
- Patient Care
- Medication Administration
- Reliability and punctuality
- Meal Preparation
Timeline
Direct Care Worker
Wilkinson Care Giving
08.2023 - Current
Office Manager
Jefferson & Sons Electric and Construction Inc
09.2022 - 08.2023
Production Line Worker
Sanderson Farm
10.2021 - 09.2022
Call Center Customer Service Representative
Senture
10.2020 - 10.2021
High School Diploma -
Mccomb High School
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