Summary
Overview
Work History
Education
Skills
Timeline
Generic

CharoMeshia Badon

Mccomb,MS

Summary

I am a Communicative customer service professional .Very organized and a dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Direct Care Worker

Wilkinson Care Giving
08.2023 - Current
  • Helped patients' feel independent and dignified by assisting with activities living (ADLs)
  • Planned and prepared meals meeting patients' nutritional requirements
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.

Office Manager

Jefferson & Sons Electric and Construction Inc
09.2022 - 08.2023


  • Supported staff training, development and evaluation
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Production Line Worker

Sanderson Farm
10.2021 - 09.2022
  • Monitors products and ensured packaging does not include imperfect products
  • Calibrated machines to adhere to quality standards and maintain required productivity levels
  • Boxed, labeled and moved items to keep production lines moving swiftly.
  • Followed safety protocols to prevent accidents and injuries to self and colleagues.
  • Collaborated with other production workers to achieve smooth running of production line.

Call Center Customer Service Representative

Senture
10.2020 - 10.2021
  • Provided support to 80+ customers per day via email, phone support, and company live chat
  • Responded to all customer inquiries in a timely manner regarding order updates, and product requests, and resolved all issues following company protocol
  • Operated in a fast-paced environment while documenting accurate call and email and notes.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

High School Diploma -

Mccomb High School
Mccomb, MS
05.2021

Skills

  • Customer Service
  • Conflict Resolution
  • Documentation and Control
  • Team Leadership
  • Strategic Planning
  • Technical Support
  • Sorting/Labeling
  • Policy & Procedure Modification
  • Performance Improvement
  • Data Entry
  • Microsoft Office
  • Customer Communication
  • Performance Feedback
  • Logical Thinking
  • Software Proficiency
  • Technical Troubleshooting
  • Complex Problem Solving
  • Scheduling and Coordinating
  • Verbal and Written Communication
  • Computer Skills
  • Problem Resolution
  • Call Center Operations
  • Multitasking and Prioritization
  • Caregiving
  • First Aid
  • Cpr
  • Patient Care
  • Medication Administration
  • Reliability and punctuality
  • Meal Preparation

Timeline

Direct Care Worker

Wilkinson Care Giving
08.2023 - Current

Office Manager

Jefferson & Sons Electric and Construction Inc
09.2022 - 08.2023

Production Line Worker

Sanderson Farm
10.2021 - 09.2022

Call Center Customer Service Representative

Senture
10.2020 - 10.2021

High School Diploma -

Mccomb High School

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CharoMeshia Badon