Chela Burroughs
Cincinnati,OH
Summary
Dynamic General Manager with a proven track record at CubeSmart Self Storage, excelling in quality management and customer relations. Successfully implemented operational strategies that enhanced sales and fostered employee loyalty. Adept at training and development, consistently meeting goals while maintaining high standards in facility management and workflow planning.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
General Manager
CubeSmart Self Storage
Cincinnati, OH
10.2019 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and implemented strategies to increase sales and profitability.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Interacted well with customers to build connections and nurture relationships.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Oversaw daily operations, ensuring exceptional customer service and satisfaction at all locations.
- Managed budgeting processes, optimizing resource allocation for improved financial performance.
- Led staff training programs, enhancing team capabilities and fostering a culture of continuous improvement.
- Streamlined inventory management processes, reducing waste and improving stock accuracy across sites.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Collection Specialist
Rumpke Waste & Recycling
Cincinnati, OH
03.2017 - 09.2019
- Trained new team members on scripts, company services, and collection strategies.
- Used skip tracing and other techniques to locate debtors.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Researched billing errors and discrepancies to initiate corrective action.
- Negotiated payment plans with customers to prevent accounts from entering collections.
Quality Control
Widmer's Cleaners
Cincinnati, OH
02.2015 - 08.2017
- Supported safety and quality control initiates at job sites.
- Oversaw production processes to determine quality control standards.
- Recognized potential issues with inventory and quality control and engineered changes.
- Monitored performance measurements to maintain product quality control.
- Followed strict quality control processes and procedures to meet high standards.
Education
High School Diploma -
Graduation Alliance
Cincinnati Ohio10-2020
Associate in Coding And Billing - Health Information Management/Coding in Billing
Cincinnati State Technical And Community College
Cincinnati, OH08-2027
Skills
- Quality management
- Exceptional interpersonal communication
- Communication skills
- Organizational development
- Efficient multi-tasker
- Customer relations
- Customer retention
- Consistently meet goals
- Facility management
- Training and development
- Workflow planning
- Interpersonal skills
- Problem resolution
- Operations management
- Team player
Timeline
General Manager
CubeSmart Self Storage
10.2019 - Current
Collection Specialist
Rumpke Waste & Recycling
03.2017 - 09.2019
Quality Control
Widmer's Cleaners
02.2015 - 08.2017
High School Diploma -
Graduation Alliance
Associate in Coding And Billing - Health Information Management/Coding in Billing
Cincinnati State Technical And Community College