Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Chase Brutsche

Albany,OR

Summary

An extremely passionate worker that has a wide range of experience centered in customer service. I am committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Through much experience I have become proficient in utilizing customer service best practices and creating different solutions to address customer needs effectively. I have gained problem resolution skills though a wide range of interactions with many different types of people. Helping people solve their issue while remaining a positive attitude is where I excel. Performing highly through jobs that require to multitask and stay organized.

Overview

6
6
years of professional experience

Work History

Warehouse Worker

Target
03.2024 - Current
  • Helped train new employees in safe practices and warehouse procedures.
  • Operated machinery while observing standard safety procedures.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Verified systematic count of product
  • Worked fast to complete tasks and meet daily deadlines.
  • Quickly learned multiple functions, machines, and departments to flex out help as needed.

Elderly Caregiver

Home Instead
05.2023 - 03.2024


  • Maintained clean, safe, and well-organized patient environment.
  • Deescalated highly combative and aggressive patients
  • Entrusted to handle confidential and sensitive situations and information in professional matter.
  • Maintained entire family's schedule and organized events.
  • Recorded status and duties completed in logbooks for management.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Assisted with daily living activities, pet care, running errands, and household chores.

Front End Coordinator

Marshalls
02.2022 - 05.2023
  • Advised and trained new employees in job tasks, offering positive reinforcement.
  • Successfully oversaw and handled all merchandising and maintenance for front end.
  • Provided expert service when greeting customers, answering phone calls and handling issues.
  • Stepped in to ring up customer purchases during very busy time periods or when store was short staffed.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Scheduled employees breaks and lunches while causing no overlap
  • Counted, maintained, and recorded Cash safe fund

Shift Manager

Arbys
03.2020 - 10.2021
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Trained and mentored new employees to maximize team performance.
  • Excelled in every store position and regularly backed up front-line staff in multiple positions at once.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Counted registers and cleaned and secured shop at end of shift.

Shift Manager

Swanns Pantry
09.2018 - 12.2019


  • Adhered to company standards and requirements for operations and cleanliness
  • Kept accurate and detailed records of personnel progress and productivity.
  • Partnered with coworkers to improve customer experience
  • Trained and mentored new employees to bring team to its full potential
  • Excelled in every store position including but not limited to register, floor, produce, dairy, bulk, flowers, and cleaning.


Education

No Degree - Enviromental Science

Oregon State
Corvallis, OR
06.2028

Skills

  • Complaint resolution
  • Paperwork Processing
  • Scheduling
  • Customer Service
  • Naturally outgoing and friendly
  • Bookkeeping
  • Technology advanced
  • Positive and professional
  • Verbal and written communication
  • Telephone skills

Accomplishments

- Associate of the quarter at Marshalls

- Caregiver of the month at Home Instead

- Becoming a home owner at 19


Timeline

Warehouse Worker

Target
03.2024 - Current

Elderly Caregiver

Home Instead
05.2023 - 03.2024

Front End Coordinator

Marshalls
02.2022 - 05.2023

Shift Manager

Arbys
03.2020 - 10.2021

Shift Manager

Swanns Pantry
09.2018 - 12.2019

No Degree - Enviromental Science

Oregon State

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Chase Brutsche