Summary
Overview
Work History
Education
Skills
Timeline
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Chase Douthitt

Midland,TX

Summary

Shift Lead at Chick-fil-A with demonstrated success in excellent customer service and team leadership. Skilled in cash management and employee training, I enhanced customer satisfaction through effective complaint resolution and efficient operations. Committed to maintaining high standards of service and fostering a positive work environment.

Overview

3
3
years of professional experience

Work History

Shift Lead

Chick-fil-A
08.2024 - 06.2025
  • Oversaw and guided all team members on the shift.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and orderly environment, ensuring pleasant dining experience for guests.
  • Oversaw cash handling procedures, ensuring accuracy.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Helped store management meet standards of service and quality in daily operations.
  • Completed all closing procedures for the store.

Team Member

Chic-Fil-A
04.2022 - 08.2024
  • Developed strong customer service skills and knowledge of menu items.
  • Served guests promptly via order-taking and periodical check-ins.
  • Operated register to process payments, handled cash deposits in safe, and monitored safe contents.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Assisted with inventory and stocking of supplies.
  • Worked various stations to provide optimal coverage.
  • Delivered catering orders and picked up supplies from other stores.

Education

High School Diploma -

Coleman High School
Midland, TX
01-2021

Skills

  • Customer service
  • Training for new team members
  • Cash oversight
  • Shift scheduling
  • Customer complaint resolution

Timeline

Shift Lead

Chick-fil-A
08.2024 - 06.2025

Team Member

Chic-Fil-A
04.2022 - 08.2024

High School Diploma -

Coleman High School

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