Chase Evans
Miami
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
2012
2012
years of post-secondary education
Work History
Patient Access Representative
Mount Sinai Medical Center Of Florida
Miami Beach
05.2023 - Current
- Facilitated patient check-in processes at a leading medical center.
- Verified insurance information and collected patient demographic data efficiently.
- Managed electronic health records to ensure accurate patient information availability.
- Assisted patients with inquiries regarding insurance benefits and coverage details.
- Collaborated with clinical staff to streamline patient flow and enhance service delivery.
- Educated patients on registration procedures and required documentation for visits.
- Maintained confidentiality of patient information in compliance with healthcare regulations.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
- Communicated financial obligations to patients and collected fees at time of service.
- Explained various admission forms and policies, acquiring signatures for consent.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Provided assistance to internal departments when needed.
- Assisted with scheduling outpatient appointments.
- Managed incoming faxes related to patient registration processes.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Actively participated in team meetings and training sessions.
- Responded to patient inquiries regarding billing or financial matters.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Resolved discrepancies between hospital systems and third party payers.
- Followed up on unpaid claims in a timely manner.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Assisted in the implementation of new technologies and processes to improve patient access services.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Utilized electronic health record systems for tracking bed status updates.
- Monitored bed availability and patient flow throughout the facility.
- Collaborated with nursing staff to prioritize patient admissions and transfers.
- Managed communication between departments to ensure timely bed assignments.
- Responded to urgent requests for beds from emergency services and inpatient units.
- Monitored daily admissions, discharges, and transfers to ensure proper bed utilization.
- Coordinated with nursing staff to identify potential solutions for bed shortages or overcrowding.
Amazon Associate
Amazon
Miami
03.2021 - 05.2023
- Managed daily operations of inventory management systems for efficient product tracking.
- Collaborated with cross-functional teams to streamline supply chain processes and improve efficiency.
- Trained new associates on company policies, safety procedures, and operational standards.
- Assisted in developing standard operating procedures for various operational tasks and functions.
- Ensured compliance with company safety regulations at all times while on the job.
- Maintained positive working relationship with fellow staff and management.
- Worked closely with human resources to support employee management and organizational planning.
Carpenter
GNA Property Management LLC
Miami
06.2011 - 02.2021
- Assisted in measuring and cutting materials for construction projects.
- Learned to operate hand and power tools safely and effectively.
- Collaborated with team members to assemble structures and frameworks.
Education
North Miami Senior High School
Miami, FLSkills
- Patient registration
- Insurance verification
- Electronic health records
- HIPAA compliance
- Customer relationship management
- Appointment scheduling
- Medical billing
- Interdepartmental collaboration
- Conflict resolution
- Team participation
- Workflow optimization
- Records maintenance
- Money handling
- Patient feedback management
- Call screening
- Friendly and outgoing
- Information collection
- Data entry
- Phone and email etiquette
- Pre-admission requests
- Fee collection
- Patient check-in
Languages
English
Native/ Bilingual
Spanish
Limited
ASL
Limited
Timeline
Patient Access Representative
Mount Sinai Medical Center Of Florida
05.2023 - Current
Amazon Associate
Amazon
03.2021 - 05.2023
Carpenter
GNA Property Management LLC
06.2011 - 02.2021
North Miami Senior High School