Chase Jacobsen
De Pere,WI
Summary
Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. . Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive, and adaptable to changing conditions. Proficient in logistics regulations and procedures. Motivated individual promoting well-rounded skill set including communication and task prioritization. Always ready and willing to pitch in and perform above expectations. Currently pursuing service advisor position within vertical sector.
Overview
13
13
years of professional experience
Work History
Service Advisor
Bergstrom Ford of Green Bay
Green Bay, WI
06.2023 - Current
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
Service Advisor
Groove Ford
Centennial, WI
07.2018 - 06.2023
- Greeted customers and addressed their needs in a professional manner.
- Maintained records of customer interactions and transactions.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Resolved customer complaints in an efficient and courteous manner.
Service Advisor
Larry Miller Ford
Lakewood, CO
10.2015 - 07.2018
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Resolved customer complaints in an efficient and courteous manner.
Shop Owner
Chases Auto Repiar
Englewood, CO
11.2011 - 10.2015
- Developed and implemented marketing strategies to increase sales.
- Created a customer loyalty program to reward repeat customers.
- Trained and managed shop staff, including delegating tasks and scheduling shifts.
- Analyzed sales data to identify opportunities for growth.
- Researched industry trends to stay current on market changes.
- Established policies regarding pricing, promotions, refunds, returns.
Education
High School Diploma -
Northglenn High School
Northglenn, CO05-2001
Automotive Tech - Automotive Mechanics
Universal Technical Institute of Arizona Inc
Avondale, AZSkills
- Price Quoting
- Cost Estimation
- Repairs Scheduling
- Service Estimates
- CRM Software
- Customer Service
Timeline
Service Advisor
Bergstrom Ford of Green Bay
06.2023 - Current
Service Advisor
Groove Ford
07.2018 - 06.2023
Service Advisor
Larry Miller Ford
10.2015 - 07.2018
Shop Owner
Chases Auto Repiar
11.2011 - 10.2015
High School Diploma -
Northglenn High School
Automotive Tech - Automotive Mechanics
Universal Technical Institute of Arizona Inc
Similar Profiles
Jesse FischerJesse Fischer
General Manager at Bergstrom Mazda of Green BayGeneral Manager at Bergstrom Mazda of Green Bay
Michael RudnickMichael Rudnick
Used Vehicle Inspector at Bergstrom Ford/HyundaiUsed Vehicle Inspector at Bergstrom Ford/Hyundai
Fernando GuzmanFernando Guzman
GBP Warehouse at Green Bay PackagingGBP Warehouse at Green Bay Packaging