Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chase Luckett

Owensboro,KY

Summary

Driven and results-oriented professional with 4+ years of experience building and managing successful businesses across multiple industries and adept at fostering long-term client relationships with expertise in sales, business development, and high-quality customer service.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Kentucky Farm Bureau
Owensboro, KY
07.2023 - Current
  • Delivered high-level administrative and customer support to enhance operational efficiency.
  • Underwrote and closed multi-policy commercial and personal line accounts.
  • Maintained detailed records of customer interactions, transactions, and comments for future reference.
  • Assisted in personal and commercial lines policy management, client communications, and claims processing.
  • Maintained strong client relationships through regular policy reviews to ensure retention.
  • Demonstrated professionalism when addressing challenging customer interactions.

Owner Operator

Luckett Pressure Washing
Owensboro, KY
06.2019 - Current
  • Launched and scaled residential and commercial exterior service business, achieving consistent annual growth.
  • Innovated operations, scheduling, and marketing to enhance overall efficiency.
  • Managed finances to ensure profitability and sustainability.
  • Delivered exceptional customer service, resulting in positive reviews and increased referrals.
  • Developed strategic partnerships with other businesses in order to expand reach into new markets.

Field Director

Globe Life Family Heritage
Bowling Green, KY
02.2022 - 03.2023
  • Scaled insurance agency from zero clients to over 220 clients with $145,000 net annual premium through targeted marketing strategies.
  • Provided training and guidance to junior staff members on best practices for B2B sales cycles.
  • Prepared individual and group presentations, proposals, and quotes to present solutions to customer challenges.
  • Cultivated strong relationships with key decision-makers and employees to enhance service delivery with target accounts.
  • Implemented effective account management plans that led to increased customer loyalty and retention rates.
  • Generated weekly reports summarizing field operations activities for senior management review.
  • Attended industry and community events to network with potential partners and customers.
  • Utilized CRM software tools to manage pipeline activities, track progress against goals, forecast revenue.
  • Provided timely follow-up on sales inquiries and generated leads through cold calling campaigns.

Education

Bachelor of Science - Management and Business Admin.

Western Kentucky University
Bowling Green, KY
05.2025

Associate of Science - Accounting

Owensboro Community & Technical College
Owensboro, KY
05.2021

Skills

  • Business development
  • Customer relationship management
  • Presentation skills
  • Marketing and promotion
  • Strong work ethic
  • Data analysis
  • Project management
  • Financial management
  • Negotiation skills
  • Critical thinking
  • Leadership abilities
  • Risk assessment
  • Attention to detail
  • SQL proficiency
  • Tableau expertise
  • Microsoft Office suite

Certification

  • Certificate of Applied Data Analytics
  • Certificate of Executive Influence in Organizations
  • Health, Life, Property, and Casualty License

Timeline

Customer Service Representative

Kentucky Farm Bureau
07.2023 - Current

Field Director

Globe Life Family Heritage
02.2022 - 03.2023

Owner Operator

Luckett Pressure Washing
06.2019 - Current

Bachelor of Science - Management and Business Admin.

Western Kentucky University

Associate of Science - Accounting

Owensboro Community & Technical College

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