Chase Provo
Hockley
Summary
Dynamic Co-Manager with expertise in team leadership and staff development. Proven track record in enhancing customer satisfaction and driving sales through effective training and clear communication.
Overview
2
2
years of professional experience
Work History
Co Manager
Journeys
Houston, TX
11.2025 - Current
- Assisted in managing daily store operations to optimize customer experience and drive sales.
- Trained and supervised team members on product knowledge and customer service techniques.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Implemented visual merchandising strategies to enhance product displays and attract customers.
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction ratings.
- Supported recruitment efforts by participating in interviews and onboarding new staff members.
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
Sales Lead
Journeys
Houston, TX
10.2024 - 10.2025
- Led team to achieve sales targets through effective customer engagement and product knowledge.
- Trained new staff on sales techniques and store operations, enhancing team performance.
- Developed visual merchandising strategies to maximize product visibility and drive sales.
- Analyzed customer feedback to improve service delivery and enhance shopping experience.
- Tailored sales pitches to diverse customer needs, enhancing conversion rates.
- Enhanced team morale and cohesion through regular motivational sessions and incentives.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Sales Associate
Journeys Kidz
Houston, TX
07.2024 - 10.2024
- Operated point-of-sale system efficiently to process transactions accurately.
- Conducted inventory checks and organized stockroom for optimal product availability.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
Education
Associate of Science - Sociology
Lone Star College
Houston, TX05-2028
Skills
- Staff development
- Team leadership
- Customer service
- Decision-making
- Task delegation
- Performance management
- Shift scheduling
- Clear communication
- Employee onboarding
- Coaching and mentoring
Timeline
Co Manager
Journeys
11.2025 - Current
Sales Lead
Journeys
10.2024 - 10.2025
Sales Associate
Journeys Kidz
07.2024 - 10.2024
Associate of Science - Sociology
Lone Star College