Summary
Overview
Work History
Education
Skills
Timeline

Chase Williams

MI

Summary

Results-driven Multi-Unit Retail General Manager with a proven track record of elevating customer experiences and cultivating high-performance teams. Adept at driving operational excellence across diverse retail environments, consistently exceeding sales targets and enhancing brand loyalty.

Overview

11
11
years of professional experience

Work History

Store Manager

Psycho Bunny
Bellevue, WA
01.2023 - 10.2023
  • Spearheaded a 20% increase in customer satisfaction scores within the first 30 days by implementing effective coaching, scheduling, and zoning strategies.
  • Lead comprehensive recruitment and onboarding efforts to successfully fill all open roles within initial 60 days in role
  • Achieved an amazing 6% lift in YTD conversion by prioritizing client retention and proactive outreach
  • Delivered exceptional P&L performance, exceeding Q1 2023 targets by +27%

Guideshop General Manager/ Interim Area Manager

Bonobos
Seattle, WA
08.2021 - 01.2023
  • Stepped into interim Pacific Northwest Area Manager role overseeing operations of locations in WA, CO, MN, UT resulting in a 7% beat to area target net sales in Q4 2022
  • Partnered with district leaders to spearhead company Diversity Inclusion and Belonging efforts including trainings, workshops, and employee newsletters to foster an environment of understanding and equity
  • Concluded fiscal year 2021 as one of three locations leading in pre-pandemic net volume showcasing commitment to customer service.
  • Earned recognition as the top clienteling door with 28% of annual volume derived from scheduled appointment based selling, highlighting a personalized service focus

General Manager

Paper Source
Bellevue, WA
02.2020 - 10.2021
  • Drove a notable 7% increase in personal print business within the first 30 days, emphasizing personalized service offerings
  • Fostered community involvement and showcased products by collaborating with local artists to fill class schedules and enrich the customer experience
  • Assisted in closing and reopening locations due to Covid-19 pandemic creating an easy transition for both employees and customers

Dual Store Manager

Michael Kors
Novi / Ann Arbor, MI
04.2018 - 02.2020
  • Oversaw all facets of two high traffic locations prioritizing customer satisfaction through developing leadership within both locations
  • Nurtured talent by developing and promoting three assistant store managers to higher roles, reinforcing commitment to talent retention and development
  • Served as Mid/Southwest clienteling captain, championing and teaching appointment based and personalized service throughout the area

Accessories Division Manager

Nordstrom
Novi, MI
04.2013 - 03.2018
  • Coached, developed, and promoted high achieving sales and management level employees across multiple departments and teams
  • Introduced and implemented a daily planning guide adopted company wide, enhancing the employee and customer experience on all shoe floors
  • Led the training and development of the first international (Canadian) shoe and accessories leadership team, contributing to a globally consistent standard of customer service
  • Managed team of 40+ employees across multiple departments, implementing training sessions to increase product knowledge and optimize cross selling potential for an enhanced customer expierence

Education

Social Work / Substance Abuse Treatment

Oakland Community College, Bloomfield Hills, MI

Skills

  • Leadership
  • Full Cycle Recruitment
  • Training and Development
  • Scheduling & HR Compliance
  • Client Relations/Retention
  • Multi-Unit Management

Timeline

Store Manager - Psycho Bunny
01.2023 - 10.2023
Guideshop General Manager/ Interim Area Manager - Bonobos
08.2021 - 01.2023
General Manager - Paper Source
02.2020 - 10.2021
Dual Store Manager - Michael Kors
04.2018 - 02.2020
Accessories Division Manager - Nordstrom
04.2013 - 03.2018
Oakland Community College - , Social Work / Substance Abuse Treatment

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Chase Williams