Kevin Chase Lucas

Boise

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

years of professional experience

Work History

Customer Service / Tech Rep

T-Mobile

11.2021 - 01.2026

General billing, Sales and customer service inquiries.
Total Experience support and troubleshooting on regular basis to fix customer’s service and device issues.
Provided technical support to customers, resolving issues efficiently and enhancing satisfaction.
Collaborated with cross-functional teams to streamline troubleshooting processes and improve resolution times.

Phone Banker

Wells Fargo

07.2017 - 11.2021

Assisting customer with all banking needs including assisting with opening of account.
Assisting Setting up transfers, online banking tech support and working with all types of clients.
Managed high-volume inbound calls to resolve customer inquiries and issues efficiently.
Provided exceptional service by educating clients on banking products and services.

Cashier

Maverik

03.2014 - 07.2017

Processed customer transactions accurately and efficiently using point-of-sale systems.
Maintained organized cash drawer, ensuring balanced registers at shift end.
Resolved customer complaints promptly, fostering positive store relationships and loyalty.

Education

Completed Trade School - Office Admin And Accounting

San Marcos Job Corps

San Marcos, TX

01-2010

High School Diploma -

Borah High School

Boise, ID

01-2007

Skills

Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Call center experience

Computer proficiency
Complaint handling
Work ethic and integrity
Time management skills
Cash handling

Timeline