Chasity Austill
Phoenix,AZ
Summary
Proven track record in enhancing customer retention and satisfaction at Diamond Resorts International, leveraging expertise in guest services and ledger updates. Excelled in building positive relationships and efficiently handling auditing discrepancies, demonstrating exceptional teamwork and dynamic service skills. Achieved notable improvements in front desk efficiency and customer engagement.
Overview
3
3
years of professional experience
Work History
Night Auditor
Diamond Resorts International
02.2015 - 02.2016
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Front Desk Agent
Diamond Resorts
03.2013 - 02.2015
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system and enthusiastically greeted callers.
- Answered customer telephone calls promptly and appropriately handled needs.
- Developed and maintained positive relationships with guests for satisfaction.
Education
No Degree -
Yavapai College
Clarkdale, AZSkills
- Customer Service
- Ledger Updates
- Clerical duties
- Processing Registrations
- Teamwork and Collaboration
- Guest Services
Timeline
Night Auditor
Diamond Resorts International
02.2015 - 02.2016
Front Desk Agent
Diamond Resorts
03.2013 - 02.2015
No Degree -
Yavapai College
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