Chasity Herrera
San Antonio ,TX
Summary
At my current employer I was referred by management to be sent out to Houston to train and open a brand new location for Bombshells, known as a corporate trainer. I have worked my way up from hostess to server to bartender within less than a year with little to no experience in the field. I am a quick learner and pick up things quickly. I enjoy taking advantage of opportunities to allow me to open new doors and try new things.
Overview
9
9
years of professional experience
Work History
Hostess/Server/Bartender
Bombshells Restaurant And Bar
San Antonio, TX
02.2023 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Advised customers about special offerings and menu items to help drive sales.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Cashier/Sales Associate
Bath & Body Works
San Antonio, TX
09.2022 - 11.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
Cashier/Sales Associate
Marshall’s Department Store
San Antonio, TX
01.2021 - 09.2022
- Maintained sales floor by restocking shelves, updating pricing Cashier/Sales Associate information and managing inventory.
- Explained return and exchange policy to enforce, and accepted merchandise for refunds or replacement with different items.
- Followed company safety regulations to maintain safe work environment.
- Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Handled merchandise returns and exchanges, verifying eligibility of items and customers by examining pieces and receipts.
- Met all physical requirements with regular standing, lifting and reaching to move heavy boxes and full merchandise racks.
Cashier/Sales Associate
Footlocker Retail
San Antonio, TX
03.2019 - 03.2020
- Engaged customers with a friendly smile and knowledgeable support to promote sales and build loyalty.
- Operated cash register by adhering to POS system processes and procedures when ringing in sales and tendering correct change and receipts.
- Processed customer purchases and returns via cash and credit card.
- Built relationships with customers to encourage loyalty.
Youth Basketball Assistant Coach
SA Choppers Basketball Youth Organization
San Antonio, TX
02.2016 - 09.2017
- Developed training and exercise programs to meet individual requirements and team play strategies.
- Motivated and encouraged student athletes to make best effort during practices and games.
- Built strong media and community relationships through positive interaction and communication in support of sports program.
Meal Preparer
Lions Den Prepped Meals
San Antonio, TX
06.2015 - 08.2015
- Met or exceeded target for on-time customer shipments.
- Boosted productivity and efficiency for staff in solution implementation.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Associate Of Science In Biology -
Northwest Vista College
San Antonio, TXHigh School Diploma -
Southwest Highschool
San Antonio, TX06.2019
Skills
Energetic customer service representative with over three years of experience I’ll complex customer inquiries Passionate about building, strong, customer, relationships, loyalty, and increasing customer engagement
Timeline
Hostess/Server/Bartender
Bombshells Restaurant And Bar
02.2023 - Current
Cashier/Sales Associate
Bath & Body Works
09.2022 - 11.2022
Cashier/Sales Associate
Marshall’s Department Store
01.2021 - 09.2022
Cashier/Sales Associate
Footlocker Retail
03.2019 - 03.2020
Youth Basketball Assistant Coach
SA Choppers Basketball Youth Organization
02.2016 - 09.2017
Meal Preparer
Lions Den Prepped Meals
06.2015 - 08.2015
Associate Of Science In Biology -
Northwest Vista College
High School Diploma -
Southwest Highschool