Chasity Lovett
Hollywood,FL
Summary
Dynamic customer service professional with experience at McDonald's, excelling in problem-solving and cash handling. Proven ability to enhance customer satisfaction through empathetic communication and teamwork. Recognized for maintaining a safe environment and efficiently resolving conflicts, contributing to increased loyalty and repeat business.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cashier Assistant
Burger King
03.2024 - 12.2025
- Met customer needs through polite, friendly, and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change, and ensuring daily balances wer'e correct
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
McDonald's Restaurant
04.2023 - 11.2024
- Greeted customers entering the store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy Levels.
- Restocked and organized merchandise in front lanes.
Security Officer
Big Easy Casino
12.2021 - 10.2023
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while prioritizing safety.
- Acted quickly during emergencies to reduce the opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns about facility safety or access control procedures.
Security Guard
Dania Beach Casino
09.2021 - 07.2022
- Maintained a safe environment for staff .
- Responded quickly to Emergencies to assess and deflect issues.
- Checked the identification of persons entering and exiting the facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification before granting facility access.
Daycare Assistant
Young Kid's Academy
04.2016 - 03.2021
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
Customer Service Representative
Access Wireless
09.2018 - 02.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Arts - Early Childhood Care And Education
Sheridan Technical College
Hollywood, FL07-2026
High School Diploma -
Miramar High School
Miramar, FL06-2013
Skills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Patience and empathy
- Store cleaning
- Basic math
- Cash handling
Certification
- Certified
- Training
Languages
English
Full Professional
Timeline
Cashier Assistant
Burger King
03.2024 - 12.2025
Cashier
McDonald's Restaurant
04.2023 - 11.2024
Security Officer
Big Easy Casino
12.2021 - 10.2023
Security Guard
Dania Beach Casino
09.2021 - 07.2022
Customer Service Representative
Access Wireless
09.2018 - 02.2020
Daycare Assistant
Young Kid's Academy
04.2016 - 03.2021
Associate of Arts - Early Childhood Care And Education
Sheridan Technical College
High School Diploma -
Miramar High School
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