Chasity Quinones
Summary
Proactive Cashier Team Lead with extensive experience in customer service, cash handling, and team leadership. Skilled in resolving customer complaints with empathy and maintaining professionalism under pressure. Adept at store operations, ensuring accurate transactions and balanced cash drawers while supporting patient comfort and safety.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
Sam's Club
08.2021 - 07.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Customer Service Representative
Nationwide Credit
02.2021 - 02.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Walmart
11.2019 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Certified Nurses Aide
Absolute Care
01.2018 - 11.2019
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Education
GED -
Binghamton Adult Education
42 Chenango Street Binghamton NY 1390106.2009
Skills
- Customer Service
- Team Leadership
- Cash Handling
Certification
- 8 hour security Certification
- 16 hour security certification
- Security License
Timeline
Cashier Team Lead
Sam's Club
08.2021 - 07.2024
Customer Service Representative
Nationwide Credit
02.2021 - 02.2021
Cashier
Walmart
11.2019 - 01.2020
Certified Nurses Aide
Absolute Care
01.2018 - 11.2019
GED -
Binghamton Adult Education
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