Hi, I’m
Chasity Shaver
Fayetteville,NC
Summary
Dynamic professional with a proven track record at CLC Financial Services, excelling in customer service and time management. Leveraged attention to detail and proficiency in software to enhance office efficiency and client satisfaction. Demonstrated initiative and problem-solving skills, significantly improving front desk operations and fostering positive client relationships.
Overview
26
years of professional experience
Work History
CLC Financial Services
Front Desk Receptionist
05.1999 - Current
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Self Employed Services
Aesthetician
02.2022 - 08.2024
Job overview
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Sterilized equipment for patient treatments.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Recommended retail products for at-home use.
- Advised clients on proper home-care regimens.
- Analyzed skin condition and made appropriate product recommendations.
- Stocked treatment rooms with proper supplies.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Demonstrated proficiency in various waxing services, resulting in smooth skin with minimal discomfort for clients.
- Developed personalized treatment plans for clients experiencing acne or other skin issues, leading to improved complexion over time.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
- Streamlined appointment scheduling using software systems to accurately book appointments while managing waitlists when necessary.
- Provided clients with knowledge of all cosmetic services being provided.
- Increased client retention rate through attentive follow-up procedures after each appointment to gauge satisfaction and encourage rebooking.
License Plate Agency
Title Agent
01.2020 - 06.2022
Job overview
- Improved communication between all parties involved in the title process by proactively addressing potential issues and concerns.
- Supported company growth initiatives by participating in business development activities such as networking events and community outreach efforts.
- Demonstrated commitment to ethical practices and adherence to industry regulations, earning trust and respect from clients and colleagues alike.
- Collaborated with lenders, buyers, and sellers to ensure timely closings of real estate transactions.
Serenity Integrated Medical Spa
Medical Receptionist
02.2015 - 03.2018
Job overview
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Education
Fayetteville Technical Community CollegeFayetteville, NC
Certificate from Esthetics
08.2014
East Bladen High School Elizabethtown, NC
Diploma from General Studies
07.1999
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Administrative skills
- Office organization
- File organization
- Hospitality services
- Front office management
- Sensitive information handling
- Work prioritization
- Initiative-taking
- Skilled in software
- Multi-line telephone systems
- Clerical support
- Calendar management
- Word processing
- Proficient in software
- Record keeping
Timeline
Aesthetician
Self Employed Services
02.2022 - 08.2024
Title Agent
License Plate Agency
01.2020 - 06.2022
Medical Receptionist
Serenity Integrated Medical Spa
02.2015 - 03.2018
Front Desk Receptionist
CLC Financial Services
05.1999 - Current
Fayetteville Technical Community College
Certificate from Esthetics
East Bladen High School
Diploma from General Studies
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