Chasity Taylor
Chicago,IL
Summary
Customer Service Associate supporting high-volume retail operations with customer issue resolution, purchase and return processing, and accurate transaction handling. Keeps service moving by staying calm in fast-paced interactions and organizing work efficiently across multiple customer needs. Delivers clear communication that supports a professional, customer-first experience.
Overview
2
2
years of professional experience
Work History
CUSTOMER SERVICE ASSOCIATE
Target
Glenview, IL
06.2025 - 02.2026
- Provided exceptional customer service in fast-paced, high-volume environment, enhancing customer satisfaction.
- Facilitated purchases, returns, and issue resolution through clear communication, ensuring customer needs were met.
- Handled transactions accurately while maintaining organization and efficiency.
- Managed multiple customer interactions with calm professionalism, contributing to a positive shopping experience.
SALES ASSOCIATE - PAINT DEPARTMENT
Home Depot
Glenview, IL
10.2024 - 05.2025
- Provided customer support and product guidance, improving shopping experience in busy retail environment.
- Delivered customer support and product guidance, enhancing shopping experience in busy retail environment.
- Built positive relationships through friendly, people-first service, strengthening customer loyalty.
RETAIL ASSOCIATE
Lowe's
Northbrook, IL
03.2024 - 09.2024
- Assisted customers in fast-paced environment, improving service experience through effective support.
- Communicated clearly to address inquiries and resolve concerns, fostering customer satisfaction.
- Collaborated with team members to meet performance and service goals, ensuring consistent customer satisfaction.
- Partnered with team members to achieve performance and service goals, driving collective success.
Education
Nursing Program (LPN Track) - Anatomy
Verve College
Oak Brook, IllinoisSkills
- Customer service
- Regulatory compliance
- Hospitality service
- Flight safety
- FAA regulations
- Work area cleanliness
- Teamwork
- Reliability and punctuality
- Written communication
- Administrative support
- Passenger support
- Aviation safety
- Retail compliance
- Food preparation
ADDITIONAL QUALIFICATIONS
- Flexible availability, including evenings, weekends, and holidays.
- Comfortable assisting diverse passengers in high-pressure situations.
- Ability to remain calm and provide leadership during unexpected situations.
- Willing to complete FAA training and maintain compliance with regulations.
Timeline
CUSTOMER SERVICE ASSOCIATE
Target
06.2025 - 02.2026
SALES ASSOCIATE - PAINT DEPARTMENT
Home Depot
10.2024 - 05.2025
RETAIL ASSOCIATE
Lowe's
03.2024 - 09.2024
Nursing Program (LPN Track) - Anatomy
Verve College