Chassidy Martin
Webster
Summary
Dynamic host with a proven track record at Chili's Bar and Grill, excelling in customer service and team collaboration. Enhanced guest experiences through effective time management and adaptability, while implementing a table rotation system that improved service quality. Recognized for maintaining composure in high-pressure situations, ensuring seamless operations during peak hours.
Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Host
Chilis's Bar and Grill
02.2024 - Current
- Greeted and welcomed guests, ensuring a positive first impression.
- Managed reservation system to coordinate seating arrangements efficiently.
- Assisted in maintaining cleanliness and organization of dining area.
- Collaborated with waitstaff to optimize guest service flow.
- Supported team during busy service periods, enhancing operational efficiency.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Host
Pluckers
06.2022 - 02.2024
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
Education
Certificate - Pharmacy
College of The Mainland
Texas City, TXSkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Exceptional communication
- Impression management
Timeline
Host
Chilis's Bar and Grill
02.2024 - Current
Host
Pluckers
06.2022 - 02.2024
Certificate - Pharmacy
College of The Mainland
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