Chassity Goforth
North Wilkesboro,NC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Foundover
02.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
City Carrier Assistant
United States Postal Service
02.2023 - 01.2024
- Delivered mail and packages in a timely manner
- Worked the online tracking system
- Kept routes organized and done paperwork for the routes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Delivery Driver
FedEx
01.2021 - 01.2023
- Delivered packages in a timely and efficient manner
- Organized and prepared
- Trained new drivers on routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
Internet fulfillment
Lowes
06.2019 - 12.2020
- Picked, packed, and processed internet orders from Lowe’s Hardware
- Correctly filled out shipping labels and processed them through the shipping system to ensure they were shipped out on time and on schedule
- Processed returns and inspected products with defects
- Very quick on the computer applications to ensure productivity and good evaluations.
- Facilitated cross-training initiatives within the distribution center team to promote flexibility, adaptability, and enhanced skill sets among staff members.
- Minimized product damage or loss through careful handling, appropriate packaging techniques, and adherence to storage guidelines.
- Prioritized and rearranged tasks to meet changing demands.
Cashier/ Customer Service Representative
Walmart
08.2018 - 05.2019
- Checked out customers in a friendly and timely manner ensuring all customers were happy
- Exceptional customer service skills such as scanning and bagging items in a quick manner, assisting customers with putting the bags back in their cart, knowledge of the store and where the items are located when customers need help finding an item or price
- Very good evaluation from customer service managers
- Experience with RT scan gun, and Walmart’s many computer systems including the wire.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier/ Waitress
Alex’s Grill & Ice Cream
01.2017 - 04.2018
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages, and ingredients
- Experience with online delivery services
- Kept all items stocked and organized at all times, great teamwork skills.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing timely and efficient food service.
Education
Bachelor Of Arts -
Western Governors University
Salt Lake City, UTCIS 110
Certified Nursing Assistant
Diploma -
East Wilkes High School, Ronda
05.2019
Skills
- Organized
- Excellent computer skills, Proficient at Microsoft Word, PowerPoint, and Excel
- Quick Learner
- Ability to handle fast paced environment
- Detail and quality oriented
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Conflict Resolution
- Live chat support
- Data Entry
- Customer Relations
- Computer Proficiency
Awards
National Honors Society
Timeline
Customer Service Representative
Foundover
02.2024 - Current
City Carrier Assistant
United States Postal Service
02.2023 - 01.2024
Delivery Driver
FedEx
01.2021 - 01.2023
Internet fulfillment
Lowes
06.2019 - 12.2020
Cashier/ Customer Service Representative
Walmart
08.2018 - 05.2019
Cashier/ Waitress
Alex’s Grill & Ice Cream
01.2017 - 04.2018
Bachelor Of Arts -
Western Governors University
CIS 110
Certified Nursing Assistant
Diploma -
East Wilkes High School, Ronda
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