Chasta Lamb
Covington,KY
Summary
Detail-oriented and tech-savvy professional with an Associate’s Degree in Business Administration and extensive experience working with a variety of computer programs and digital tools. Highly adaptable and quick to learn new technologies and procedures. Known for strong organizational skills, accuracy, and professionalism in fast-paced environments. Eager to apply technical proficiency and a commitment to precision to the field of digital court reporting, ensuring clear, accurate, and confidential recordkeeping.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
MONA Dermatology
Cincinnati, Ohio
03.2025 - Current
- Assisted healthcare providers with patient intake forms and necessary documentation.
- Developed and maintained patient records in electronic health record systems.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
Advanced Administration Assistant
Valor Health Care
02.2024 - Current
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Supported efficient office operations through proficient handling of administrative tasks such as filing, data entry, and record maintenance.
- Reduced errors in billing by diligently verifying insurance coverage and obtaining necessary prior authorizations for procedures.
Certified Nursing Assistant
Cedarhurst Assisted Living And Memory Care
02.2021 - 02.2025
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
Beehive Homes Assisted Living
Beehive Homes Assisted Living
08.2018 - 01.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Certified Nursing Assistant
Trilogy Health Services
03.2017 - 08.2018
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Education
Associate of Science - Business Administration
Ivy Tech Community College of Indiana
Bloomington, IN08-2024
Skills
- Ability to follow instructions and adhere to confidentiality requirements
- Quick learner with strong adaptability to new systems
- Strong attention to detail and accuracy
- Excellent organizational and record-keeping abilities
- Ability to multitask in fast-paced environments
- Strong written and verbal communication skills
- Reliable, punctual, and professional demeanor
- Basic understanding of digital file management and cloud storage
- Proficient with computers, digital tools, and software programs
- Fast and accurate typing/data entry skills
Accomplishments
SHEP Score Champion
- The Survey of Healthcare Experience of Patients (SHEP) provides information to facility managers about the Veteran experience.
- Collaborated with teams within our region in the development of patient satisfaction.
Leadership & Achievements
- Regional Employee of the Month, Employee of the Month 3 times
- Lead Resident Care Partner
Busy Bee Award
- Consistently demonstrating a strong work ethic, is highly productive, actively contributes to projects, and is considered to be "always busy" with tasks.
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- First Aid Certification
- CPR/AED Certification
Volunteer work
Bloomington VA Clinic
- Assisted with special events and programs.
- Monroe County Fairgrounds Vendor - giving out pamphlets, snacks, and fun activities, encouraging individuals who qualify to sign up for healthcare benefits with the VA
Cedarcreek of Bloomington
- Assisted making gift baskets and deliver them to local companies in the area to advertise the company
- Gave tours of the facility to guests looking for a home for their loved ones
Timeline
Patient Care Coordinator
MONA Dermatology
03.2025 - Current
Advanced Administration Assistant
Valor Health Care
02.2024 - Current
Certified Nursing Assistant
Cedarhurst Assisted Living And Memory Care
02.2021 - 02.2025
Beehive Homes Assisted Living
Beehive Homes Assisted Living
08.2018 - 01.2020
Certified Nursing Assistant
Trilogy Health Services
03.2017 - 08.2018
Associate of Science - Business Administration
Ivy Tech Community College of Indiana