Chasta Ysidro
Wichita,KS
Summary
Dynamic professional with extensive experience at Ken’s Auto Tow, excelling in customer service and dispatching. Proven ability to optimize routing and enhance operational efficiency through effective communication and problem-solving. Skilled in dispatch software and adept at prioritizing calls, ensuring timely service delivery and client satisfaction.
Overview
2026
2026
years of professional experience
Work History
Dispatcher
Ken’s Auto Tow
- Coordinated timely dispatch of tow trucks to customer locations, ensuring efficient service delivery.
- Managed communication between drivers and clients, providing status updates and resolving inquiries promptly.
- Utilized GPS tracking systems to optimize routing and minimize response times for emergency calls.
- Documented all towing requests and completed service reports accurately to maintain operational records.
- Assisted in training new dispatch staff on procedures, systems, and customer service expectations.
- Collaborated with team members to enhance workflow processes, improving overall dispatch efficiency.
Accounts Payable, Accounts Receivable, Payroll
Ken’s Auto Tow
Wichita, KS
2006 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Administrative Assistant
Ken’s Auto Tow
Wichita, KS
2005 - Current
- Organized and maintained digital and physical files for efficient document retrieval.
- Responded to inquiries via phone and email, ensuring timely communication with clients.
- Supported office operations by ordering supplies and maintaining inventory levels.
- Maintained confidentiality of sensitive information while processing documentation and correspondence.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
High School Diploma - General Studies
Maize High School
Maize05.1998
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Dispatch software
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Customer relations
- Updating logs
- Route navigation
- Map reading
Additional Information
I am also familiar with quickbooks desk top. I have done payroll, accounts receivable and payables as well.
Timeline
Dispatcher
Ken’s Auto Tow
Accounts Payable, Accounts Receivable, Payroll
Ken’s Auto Tow
2006 - Current
Administrative Assistant
Ken’s Auto Tow
2005 - Current
High School Diploma - General Studies
Maize High School