Chatika Ross
Charlotte,NC
Summary
Detail-oriented healthcare and customer service professional with extensive experience in patient intake, insurance verification, HIPAA compliance, and precision order handling. Proven ability to de-escalate stressful situations with empathy, maintain strict accuracy under fast-paced conditions, and follow rigorous health and safety protocols. Seeking to leverage a strong administrative and patient-care background into a Pharmacy Technician role.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Patient Access Representative
Advocate Health
03.2026 - Current
- Assisted patients with registration forms, providing clear guidance on necessary documentation and procedures.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Behavior Technician
ABC Kids
07.2024 - 12.2024
- Assisted in implementing behavior interventions plans for children with autism.
- Conducted one-on-one sessions to promote social skills and communication development.
- Collaborated with supervisors to access client progress and adjust strategies.
- Maintained detailed records of sessions including progress notes, daily logs, and incident reports.
Personal Shopper
Harris Teether
07.2024 - 05.2026
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
Cosmetology Student
Paul Mitchell The School
12.2024 - 11.2026
- Maintained cleanliness and organization of workstations and tools.
- Performed detailed consultations to identify specific needs, document medical-related sensitivities (allergies, skin conditions), and record service history for future reference.
- Performed hair cutting and styling services for customers, including shampooing, blow-drying, coloring, highlighting and perming.
Education
Graduate Certificate - Cosmetology
Paul Mitchell The School
Charlotte, NC11.2025
Diploma - Dental Assisting
NC Dental U
Charlotte, NC04.2024
High School Diploma - undefined
Garinger High School
Charlotte, NC06.2018
Skills
- HIPPA Regulations
- Insurance Verification
- Patient Intake
- Electronic Health Records (EHR)
- Strict Sanitation Protocols
- Patient De-escalations
- Confidentiality
- Active Listening
- High-Volume Customer Service
- Registration and Admissions
Certification
- BACB - Behavior Analyst Certification Board
- Dental Assistant 1
- CPR for Healthcare Professionals
Timeline
Patient Access Representative
Advocate Health
03.2026 - Current
Cosmetology Student
Paul Mitchell The School
12.2024 - 11.2026
Behavior Technician
ABC Kids
07.2024 - 12.2024
Personal Shopper
Harris Teether
07.2024 - 05.2026
High School Diploma - undefined
Garinger High School
Diploma - Dental Assisting
NC Dental U
Graduate Certificate - Cosmetology
Paul Mitchell The School