Chau Nguyen
Glendale,AZ
Summary
Accomplished Shift Leader specializing in team building and food safety compliance. Optimizes service efficiency while resolving customer complaints to enhance dining experiences. Implements new initiatives and cultivates a workplace culture that reflects organizational values. Regularly evaluates operations for safety and drives strategies to meet performance targets.
Overview
1
1
Language
5
5
years of professional experience
Work History
Shift Leader
Panda Express
Phoenix, Arizona
2021.04 - Current
- Optimized service efficiency during peak hours by supervising staff.
- Resolved customer complaints quickly to enhance dining experiences.
- Conducted targeted training sessions on teamwork to elevate staff performance.
- Provided food safety and customer service training for new employees.
- Upheld cleanliness standards across dining areas and kitchen spaces.
- Ensured cash drawer accuracy at start and end of shifts.
- Delegated tasks strategically to organize workspaces.
- Facilitated operational transitions by coordinating with shift leaders.
Education
Associate in Business, General Requirements - Business
Maricopa Community Colleges, Glendale Community College
Glendale, AZ2025-12
High School Diploma -
Apollo High School
Glendale, AZ2022-05
Skills
- Food safety compliance
- Cash management and handling
- Customer service and support
- Team building and training
- Sales reporting
- Problem solving
- Decision-making skills
Languages
Vietnamese
Native/ Bilingual
Timeline
Shift Leader
Panda Express
2021.04 - Current
Associate in Business, General Requirements - Business
Maricopa Community Colleges, Glendale Community College
High School Diploma -
Apollo High School