Chavaleh DeForest
Albany,NY
Summary
Dynamic professional with a proven track record at Choices Hair Studio, enhancing client satisfaction through exceptional service and attention to detail. Skilled in schedule management and relationship building, adept at fostering loyalty and efficiently managing operations. Excelled in roles requiring quick learning and customer service excellence, driving significant client retention and workplace efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Hairstylist
Choices Hair Studio
Delmar, NY
10.2020 - 06.2024
- Consistently maintained cleanliness of the workspace to state mandated standards, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Sales Associate
I Love Books Inc.
Delmar, NY
03.2016 - 10.2020
- Created visually appealing displays
- Handled cash transactions
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Placed customer special request orders directly to our warehouse
Assistant Manager
Lush Handmade Cosmetics
Albany, NY
04.2015 - 01.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience
- Monitored cash intake and deposit records.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of products.
- Managed inventory and placed appropriate merchandise orders when needed.
- Assisted in recruiting, interviewing, and hiring.
- Scheduled staff shifts to ensure proper coverage.
Assistant Manager
PacSun Clothing
Lee, MA
01.2011 - 04.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
Education
Cosmetology Certification - Cosmetology
Mildred Elley
Albany, NY06.2009
Skills
- Quick learner
- Detail-orientated
- Schedule management
- Relationship building and management
- Social media promotion
- Conflict resolution
- Customer service
Certification
- Continuing Education Units (CEUs) in cosmetology-related courses – State-specific requirement from the State Board of Cosmetology.
- Cosmetology License - dual NY/MA Board of Cosmetology.
- Babe hand tied extentions
- Fundamentals of leadership - Alison Online
Timeline
Hairstylist
Choices Hair Studio
10.2020 - 06.2024
Sales Associate
I Love Books Inc.
03.2016 - 10.2020
Assistant Manager
Lush Handmade Cosmetics
04.2015 - 01.2016
Assistant Manager
PacSun Clothing
01.2011 - 04.2015
Cosmetology Certification - Cosmetology
Mildred Elley