Chavell Winston
New Orleans,LA
Summary
Skilled customer service professional with extensive experience in hospitality. Known for effective multitasking and guest complaint resolution, consistently enhancing guest satisfaction and operational efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Surburban Inns
New Orleans, LA
09.2022 - 02.2025
- Greeted and assisted guests during check-in and check-out processes, ensuring positive experiences.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Maintained accurate records of guest information and transactions using property management software.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Coordinated with housekeeping and maintenance teams to address guest requests promptly.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Hostess, Server, Bar Back
New Orleans, LA
03.2008 - 01.2026
- Managed reservation system, optimizing table turnover and guest flow.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Coordinated with servers to streamline service and enhance guest experience.
- Handled guest inquiries and complaints, resolving issues efficiently.
- Monitored waitlist, effectively communicating estimated wait times to guests.
Receiving Clerk
Homedepot Call Center
New Orleans, LA
05.2012 - 05.2015
- Coordinated receipt and inspection of incoming merchandise, ensuring compliance with quality standards.
- Processed inventory data using warehouse management systems to maintain accurate stock levels.
- Collaborated with team members to streamline receiving operations, enhancing workflow efficiency.
- Trained new staff on safety protocols and proper receiving procedures, promoting a culture of safety.
- Monitored inventory discrepancies, implementing corrective actions to improve accuracy in reporting.
- Engaged with vendors regarding shipment issues, fostering positive relationships for efficient resolutions.
- Regularly reviewed invoices and double-checked orders.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
Education
Associate of Science - Culinary And Business
Auguste Escoffier School of Culinary Arts
Denver, PA11-2026
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Detail-oriented
- Guest engagement
- Hospitality service expertise
- Guest complaint resolution
- Upselling
- Menu memorization
- Item promotion
- Front-of-house display creation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Documented and resolved [Issue] which led to [Results].
Certification
- ServSafe
- [Area of expertise] License - [Timeframe]
Timeline
Front Desk Receptionist
Surburban Inns
09.2022 - 02.2025
Receiving Clerk
Homedepot Call Center
05.2012 - 05.2015
Hostess, Server, Bar Back
03.2008 - 01.2026
Associate of Science - Culinary And Business
Auguste Escoffier School of Culinary Arts