Chavon Holiday
Boston,MA
Summary
Seasoned hospitality specialist adept at learning new information quickly to maximize performance. Hardworking and reliable team player dedicated to business success. Offering a number of years with experience and company-oriented mindset. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Workplace Manager I
Pacific Program Management
Boston, MA
05.2023 - Current
- Led multiple audit projects while aligning with team goals.
- Implemented strategies that resulted in a substantial 65% drop in ticket volumes, improving team metrics in Q2.
- Conducted interviews with prospective employees for available positions.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Reported to senior management on organizational performance and progress toward goals.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Office Manager
Sodexo Magic
Cambridge, MA
08.2022 - 06.2023
- Enhanced vendor sourcing strategies, leading to a rise in event turnout.
- Updated reports, managed accounts, and generated reports for company database.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Reported to senior management on organizational performance and progress toward goals.
- Delivered performance reviews, recommending additional training or advancements.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
Concierge
Samuels & Associates
Boston, MA
01.2020 - 09.2022
- Maintained guest relationships through ensuring an exceptional customer experience
- Researched local businesses in order to offer guest recommendations
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
- Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.
Concierge
Northeast Security Inc
Boston, MA
12.2019 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Visual Merchandiser
Talbots
08.2017 - 07.2018
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Built properly lit and well-maintained displays, creating inviting atmosphere in stores.
Education
B.S - Fashion Merchandising Fashion
Bay State College
Boston, MASkills
- Catering Coordination
- Schedule Management
- Managing Events Start to Finish
- Time Management
- Guest Relations
- Event Calendar Management
- Special Event Planning
- Meeting Planning
- Pricing Negotiation
- Microsoft Office
- Client Relationship Development
- Vendor Management
- Client Meetings
- Event Preparation
- Venue Accommodations
- Event Catering
- Adobe Illustrator
- Client Satisfaction
- CAD Drafting
Timeline
Workplace Manager I
Pacific Program Management
05.2023 - Current
Office Manager
Sodexo Magic
08.2022 - 06.2023
Concierge
Samuels & Associates
01.2020 - 09.2022
Concierge
Northeast Security Inc
12.2019 - Current
Visual Merchandiser
Talbots
08.2017 - 07.2018
B.S - Fashion Merchandising Fashion
Bay State College