Chavon James
Queens,NY
Summary
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager
Nike NYC
New York, USA
10.2018 - Current
- Manages inventory operations to improve efficiency.
- Enhanced report accuracy through thorough audits.
- Conducted evaluations to boost team morale and productivity.
- Streamlined recruitment, reducing time to hire by implementing targeted improvements.
Shelter Site Manager
Children's Community Services
Queens, USA
01.2016 - 01.2018
- Implemented culturally sensitive and trauma-informed service protocols, enhancing the quality of care for residents.
- Managed social services operations to ensure seamless shift transitions and consistent service delivery.
- Coordinated staff schedules to maximize coverage and track attendance for compliance with staffing requirements.
Residential Aide Supervisor
Children's Community Services
Queens, USA
01.2014 - 01.2016
- Optimized staff scheduling, ensuring consistent 24/7 coverage.
- Ensured operational continuity through efficient resource allocation.
- Fostered supportive environment, enhancing client counseling and crisis management techniques.
Education
Bachelor of Arts - Psychology
CUNY York College
JamaicaAssociates in Science - Human Services
CUNY- Borough of Manhattan C.C.
New YorkSkills
- Inventory management
- Crisis management
- Cultural sensitivity
- Conflict resolution
- Operational efficiency
- Team development
Affiliations
National Association of University Women, INC- 2023
National Council of Negro Women- 2026
Certification
New York State Mandated Reporter
Timeline
Operations Manager
Nike NYC
10.2018 - Current
Shelter Site Manager
Children's Community Services
01.2016 - 01.2018
Residential Aide Supervisor
Children's Community Services
01.2014 - 01.2016
Associates in Science - Human Services
CUNY- Borough of Manhattan C.C.
Bachelor of Arts - Psychology
CUNY York College