Chawaratt Gillaspy
Surgery Scheduler
Jacksonville,FL
Summary
Experienced Surgery Coordinator with three years in enhancing patient care standards and healthcare experiences. Skilled in patient support and knowledgeable in medical terminology and healthcare regulations, ensuring clear communication and informed choices for patients. Focused on optimizing processes and delivering thorough assistance, empowering patients in their healthcare journeys. Passionate about teamwork and continuous service improvement, contributing to higher patient satisfaction and care results.
Overview
3
3
years of professional experience
Work History
Surgery Scheduler
Coastal Health
05.2025 - Current
- Streamlined healthcare navigation, improving patient experience through effective communication.
- Reduced wait times and enhanced appointment efficiency by refining patient intake processes.
- Ensured regulatory compliance with meticulous maintenance of medical records.
- Conducted pre-surgery insurance verifications to confirm eligibility.
- Acquired essential documents for smooth operational workflows.
Patient Care Coordinator
Southside Dermatology and Laser Cosmetic Center
05.2022 - 05.2025
- Coordinated patient care in dermatology, enhancing support and management processes.
- Facilitated effective communication between patients and healthcare providers to streamline services
- To ensure seamless treatment, schedule appointments, arrange necessary referrals to specialists, and coordinate care from various providers.
- Serve as a central point of contact, facilitating communication between patients, families, medical staff, and other healthcare providers. Advocate for patients to ensure their needs are met.
- Handle patient registration, maintain accurate patient records, and verify insurance coverage.
- Contact insurance companies to obtain approvals for services and assist with reimbursement processes.
Education
Science Workplace Certificate - Science Education
Florida State College at Jacksonville
Jacksonville, FL2020
Bachelor of Science - Organizational Leadership
Purdue University
West Lafayette, IN2006
Skills
- Patient care coordination
- Medical terminology
- Healthcare regulations
- Insurance verification
- Problem solving
- Team training
- Communication skills
- Documentation practices
- Patient support services
- Care management strategies
- Patient experience improvement
Timeline
Surgery Scheduler
Coastal Health
05.2025 - Current
Patient Care Coordinator
Southside Dermatology and Laser Cosmetic Center
05.2022 - 05.2025
Science Workplace Certificate - Science Education
Florida State College at Jacksonville
Bachelor of Science - Organizational Leadership
Purdue University