Chayana Santana
Yonkers,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Bilingual and effective at maximizing repeat business opportunities.
Overview
15
15
years of professional experience
Work History
Account Executive
Diplomatic Duty Free Shop of New York
New York, New York
07.2012 - Current
- Managed client accounts and maintained strong relationships with international customers.
- Coordinated product selection and inventory management for duty-free merchandise.
- Assisted in developing marketing strategies to promote exclusive product offerings.
- Facilitated communication with clients to ensure timely delivery.
- Resolved customer inquiries and issues, ensuring a positive shopping experience.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Identified customer needs by asking questions and advising on best solutions.
Retail Sales Supervisor
Hudson Group Retail Specialists, JFK Airport
Queens, NY
06.2010 - 06.2012
- Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Built talented and successful team that increased department sales.
- Increased store sales by cross-selling complementary items.
- Dealt with customer complaints and rectified product and service issues.
- Coordinated restocks to keep retail displays organized and full for customers.
- Supervised work of cashiers, training new team members and monitoring performance.
- Contributed to merchandising ideas at team meetings to increase sales.
Education
BBA - Business Administration
Pontificia Universidad Católica Madre Y Maestra
Dominican Republic06.2007
Skills
- Account Management
- Customer Relationships
- Managing Client Relationships
- Sales Expertise
- Customer Service
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Computer Skills
- Sales documentation
- Payment collection
- Cross-selling techniques
- Inventory management
Languages
Spanish
Professional
Timeline
Account Executive
Diplomatic Duty Free Shop of New York
07.2012 - Current
Retail Sales Supervisor
Hudson Group Retail Specialists, JFK Airport
06.2010 - 06.2012
BBA - Business Administration
Pontificia Universidad Católica Madre Y Maestra