Chayoung Lee
Powell,OH
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
5
5
years of professional experience
Work History
Cashier
Sushi Ten
Columbus, OH
05.2024 - Current
- Answered phone calls to assist customers with questions and orders.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Resolved customer complaints professionally in accordance with company policy.
- Processed sales transactions to prevent long customer wait times.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customers' questions and provided information on store procedures or policies.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Barista
Starbucks
Powell, OH
02.2022 - 05.2024
- Created complex, hand-crafted beverages based upon customer preferences.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Ordered and received supplies to restock beverage items.
- Stocked customer service stations with paper products or beverage preparation items.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Prepared and served hot or cold beverages.
- Implemented feedback from customers to improve service quality and menu offerings.
- Gave samples of popular coffee and tea blends to create sales opportunities.
Service Manager
Poke Bros
Columbus, OH
01.2020 - 11.2022
- Developed and maintained relationships with customers, vendors, and suppliers.
- Motivated and supported employees to maintain low turnover.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Created and managed budgets for travel, training, and team-building activities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Education
Associate of Arts - Associate of Arts Degree Transferred To Nursing
Columbus State Community College
Columbus, OH03-2027
High School Diploma -
Thomas Worthington High School
Worthington, OH05-2013
Skills
- Customer service
- Team collaboration
- Opening and closing duties
- Prepare products
- Food safety practices
- Product displays
- Supply ordering
- Food running
- Organization and prioritization
- Cleanliness
- Coffee brewing
- Customer experience management
Affiliations
- Built a strong foundation in customer service through roles in retail, hospitality, and food service.
- Maintained high levels of professionalism and adaptability in fast-paced, customer-facing environments.
- Consistently met or exceeded performance targets related to customer satisfaction and service quality.
- Developed communication skills and a problem-solving mindset that helped foster customer loyalty.
Languages
English
Professional
Korean
Native/ Bilingual
Timeline
Cashier
Sushi Ten
05.2024 - Current
Barista
Starbucks
02.2022 - 05.2024
Service Manager
Poke Bros
01.2020 - 11.2022
Associate of Arts - Associate of Arts Degree Transferred To Nursing
Columbus State Community College
High School Diploma -
Thomas Worthington High School
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