Cultivated positive customer experiences through attentive service and effective communication, ensuring accurate order fulfillment and promoting repeat patronage.
Overview
10
10
years of professional experience
Work History
Bartender
Marinos Itialian Kitchen
Phoenix, AZ
01.2026 - Current
Bartender
Post Ranch Inn
Big Sur, CA
01.2022 - 05.2024
Crafted innovative cocktails using seasonal ingredients to enhance guest experience.
Developed and maintained extensive knowledge of wine and spirits to provide tailored recommendations.
Trained new bartenders on service standards and efficient drink preparation techniques.
Streamlined inventory management processes to minimize waste and optimize stock levels.
Server
Alvarado Street Brewery & Grill
Monterey, CA
01.2016 - 01.2020
Handled sections of about 40 customers and always made sure to run and bus my own tables to be as self sufficient as possible.
Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
Ability to train others in POS.
Came in early every day.
Strong organizational skills and a drive to always be improving myself and my surroundings.
Learned how to craft beer and passed a "Beer Test" the Owner crafted, in order to secure serving position at the time.
Server
La Creme
Pacific Grove, CA
01.2017 - 01.2018
Took on the role of food expeditor while serving to make things run smoothly for the rest of the servers.
Made it work with very limited help and still gave excellent customer service.
Went up and down stairs with up to 3 plates in one arm due to high demand and immense workload.
Ability to keep calm in situations that seemed impossible.
Arranged place settings with clean tablecloths, napkins, and tableware to prepare for incoming guests.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Great team player, always doing things for every coworker if I see something I can help with.
Prepared Foods Team Member
Whole Foods Market Inc
Monterey, Marina, CA
01.2021 - 01.2022
Observed key food safety procedures by checking proper storage and appropriate temperatures for cold and frozen items.
Worked about 55 hour weeks from Thanksgiving to January due to slim staffing and high work demand.
Delivered exceptional service to meet customers' prepared foods needs.
Replenished and organized department supplies throughout each shift.
Filled hot case and rotated stock for maximum sales and consumer safety.
Cross-merchandised products with other departments to boost overall sales.
Cleaned and sanitized kitchen equipment, utensils, and work stations.