Chaz Hancock
Fort Worth,TX
Summary
Detail-oriented healthcare professional with hands-on experience in intake coordination, referral processing, and appointment scheduling within behavioral health and VA healthcare settings. Strong background in documentation review, insurance verification, and HIPAA compliance. Known for maintaining high standards of accuracy, efficiency, and collaboration in fast-paced operational environments.
Overview
5
5
years of professional experience
Work History
Intake Coordinator
LEARN Behavioral
Remote
01.2025 - Current
- Managed a high-volume caseload of 30–40 clients, coordinating end-to-end intake for ABA services by processing referrals from phone, web, email, and fax, ensuring timely onboarding and service initiation
- Confirmed insurance eligibility and benefits for Medicaid and commercial plans using Waystar and Availity, minimizing delays in care by educating families on deductibles, copays, and out-of-pocket responsibilities
- Enhanced data accuracy and intake efficiency by reviewing documentation and updating client records across systems including Monday Board and CentralReach, improving cross-team collaboration and clinical decision-making.
- Participated in weekly regional operations meetings with clinical and scheduling teams, accelerating intake-to-assessment timelines by proactively identifying client-specific barriers, resolving staffing constraints, and driving alignment on service readiness
Appointment Scheduling Representative
Sierra7
Remote
06.2021 - 10.2024
- Served as the primary point of contact for handling VA referrals, ensuring seamless appointment scheduling and effectively addressing Veterans' inquiries through proficient management of inbound/outbound calls with medical facilities/providers under the Optum's VA CCN contract.
- Achieved monthly performance objectives by completing 160-200 tasks and coordinating 140 medical and dental appointments; demonstrated time management and task prioritization through efficient multitasking, consistently exceeding daily targets of 40-50 tasks or 7 scheduled appointments.
- Maintained scores of 95% or above on weekly QA audits by following the company's written work instructions to ensure HIPAA compliance and stay updated on policies and procedures.
Education
High School Diploma -
Little Elm High School
Little Elm, TXSkills
- HIPAA Compliance & Confidentiality
- Medical Terminology
- Quality Assurance
- Documentation Review & Auditing
- Data Accuracy & Record Integrity
- Workflow Prioritization & Time Management
- Cross-Functional Team Collaboration
- Issue Resolution & Critical Thinking
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Professional Email Communication
Timeline
Intake Coordinator
LEARN Behavioral
01.2025 - Current
Appointment Scheduling Representative
Sierra7
06.2021 - 10.2024
High School Diploma -
Little Elm High School