Michelle Murray
Las Vegas,NV
Summary
Talented Intake Specialist offering 6 years of experience in conducting inpatient mental health intake assessments and summarizing data with speed and efficiency. Connects with patients easily to provide thoughtful and compassionate assistance. Manages client files and prioritizing tasks to achieve optimal productivity. Dependable, detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Intake Coordinator
Valley Hospital
05.2018 - Current
- Provide excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintain strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Arrange, conduct clinical assessments, provide patient disposition & diagnosis to insurance for Utilization Review
- Collect, verify, record and process client demographics, insurance payments, and referral information.
- Collaborate with healthcare professionals to ensure patients received appropriate services and resources.
- Support office staff and operational requirements with administrative tasks.
- Organize paperwork such as charts and reports for office and patient needs.
- Provide backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Prepare court documents for filing in alignment with established protocols to support compliance and legal hold process
- Provided prompt responses to inquiries from insurance companies regarding coverage, claims, and authorization requirements.
Programs Director
Endeavor Behavioral Health
10.2016 - 02.2018
- Oversee daily operations, enforce policy/procedure, verify provider documentation
- Develop/Administer staff training
- Perform internal audits
- Clinical program development
- Secure revenue contracts/organization development
PSR/BST/QMHA Provider
Vegas Valley Behavioral Health
05.2016 - 01.2017
- Review and support treatment plans
- Provide individualized support and skills to promote new role development and successful community integration experiences
- Teach and assist clients with problem resolution, self-sufficiency, self-trust, and self confidence2
Education
BSCJA (2010) Master of Science Psychology (2012) -
University of Phoenix
10.2012
Skills
- Insurance Verification
- HIPAA compliance/Patient confidentiality
- Multi-Line Phone Systems
- Document preparation
- Customer Service
- Multitasking and Strong organization
- Data Entry
- Documentation and Recordkeeping
- Teamwork and Collaboration
- Problem-solving abilities
- Adaptability and Flexibility
References
References provided upon request
Certification
- Community Healthcare Worker Training - 2024
Timeline
Intake Coordinator
Valley Hospital
05.2018 - Current
Programs Director
Endeavor Behavioral Health
10.2016 - 02.2018
PSR/BST/QMHA Provider
Vegas Valley Behavioral Health
05.2016 - 01.2017
BSCJA (2010) Master of Science Psychology (2012) -
University of Phoenix