Chazie Infinger
Sorrento ,Fl
Summary
Dynamic and detail-oriented professional with a strong background in customer service at Carrabba’s Italian Grill. Proven ability to enhance guest experiences through effective multitasking and interactive communication skills. Recognized for maintaining high cleanliness standards and training new staff, ensuring operational efficiency and guest satisfaction. Eager to contribute positively to a team-oriented environment.
Overview
4
4
years of professional experience
Work History
Hostess
Carrabbas Italian Grill
Sanford, FL
03.2023 - Current
- Greeted and seated guests promptly to enhance dining experience.
- Managed waitlist efficiently, ensuring fair seating distribution.
- Provided menu information and answered guest inquiries professionally.
- Collaborated with kitchen staff to communicate guest needs accurately.
- Assisted in training new host staff on operational procedures.
- Maintained cleanliness of dining area to uphold restaurant standards.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Server
Carrabba’s Italian Grill
Sanford, FL
03.2023 - Current
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Managed multiple tables efficiently while maintaining high service standards during peak hours.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Assisted in training new servers on menu offerings and service protocols.
- Processed payments accurately and handled cash transactions responsibly.
Housekeeper
Heron Key Inn
Mt. Dora, FL
04.2022 - 08.2022
- Maintained cleanliness and organization in guest rooms to enhance overall guest satisfaction.
- Assisted in laundry operations, ensuring timely availability of fresh linens and towels.
- Performed routine deep cleaning tasks in common areas, promoting a welcoming environment for guests.
- Collaborated with team members to streamline cleaning processes and improve operational efficiency.
- Followed safety procedures and health standards while using cleaning chemicals and equipment effectively.
Education
Audio Engineering And Music Business
Valencia College
Orlando, FLSkills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Detail-oriented
- Interactive communication skills
- Kindness in difficult situations
- Eagerness to work
Accomplishments
Completed an apprenticeship at Journey Christian Church that entailed learning leadership skills, office experience, troubleshooting, etc.
Timeline
Hostess
Carrabbas Italian Grill
03.2023 - Current
Server
Carrabba’s Italian Grill
03.2023 - Current
Housekeeper
Heron Key Inn
04.2022 - 08.2022
Audio Engineering And Music Business
Valencia College