CHECARA PEARSON
FORT WORTH,TX
Summary
Experienced and self motivated manager bringing forth valuable industry experience and a passion for management. Seeking a challenging position within customer-centric establishment that allows for career growth. Driven customer service supervisor offers several years of expertise in sales management and office administration. Polished in strategic planning and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach.
Overview
9
9
years of professional experience
Work History
Customer Service Manager
Sensational Sweets
Baton Rouge, LA
01.2021 - 01.2025
- Improve the customer service experience, create engaged customers, and facilitate organic growth.
- Set a clear mission, and deploy strategies focused on that mission.
- Keep accurate records, and document customer service actions and discussions.
- Recruit, mentor, and develop customer service agents, and nurture an environment where they can excel through encouragement and empowerment.
- Followed up with customers via email or telephone, as needed, regarding order status or other inquiries.
- Developed trust relationships with customers to ensure repeat business opportunities.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Assistant Sales Manager
Wireless Associates
Baton Rouge
01.2016 - 12.2021
- Collate, update, and maintain reports on market and competitors' activities on a monthly basis.
- Monitored competitor activities, analyzed trends in the marketplace, and adjusted sales techniques accordingly.
- Managed daily administrative tasks to ensure the sales team's operations run smoothly.
- Manage budgets to ensure resources are used efficiently.
- Suggest sales training programs and techniques.
- Analyze consumer behavior, and adjust product positioning.
- Research emerging products, and use information to update the store's merchandise.
- Create reports, analyze, and interpret retail data, such as revenues, expenses, and competition.
Education
General Studies -
Baton Rouge Community College
Baton Rouge12.2019
High School Diploma -
Scotlandville Magnet High School
Baton Rouge05.2014
Skills
- Microsoft Excel
- Critical thinking and problem-solving
- Time management
- Adaptability
- Ability to multitask
- Microsoft Office
- Communication Skills
- Customer Service
- Leadership and teamwork
- Training and mentoring
- Complaint resolution
- Call center operations
- Decision-making
- Technical support
- Customer relations
Timeline
Customer Service Manager
Sensational Sweets
01.2021 - 01.2025
Assistant Sales Manager
Wireless Associates
01.2016 - 12.2021
General Studies -
Baton Rouge Community College
High School Diploma -
Scotlandville Magnet High School
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