CHEENE SWANSON
Minneapolis,MN
Summary
Customer service professional with 3 years of experience in healthcare environments, skilled in patient support and task prioritization. Proven ability to multitask effectively in fast-paced settings while maintaining high service standards. Recognized for resolving escalated customer support issues and contributing to team success. A reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
Rentokil
Florida, PA
03.2024 - 01.2025
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Respond to 80-120 patient and provider calls daily regarding benefits, billing, appointments and claims status.
Customer Service Specialist
Compunel
Plainsboro, New Jersey
03.2024 - 07.2024
- Trained new staff on customer service protocols and procedures.
- Documented customer interactions in the company database efficiently.
- Managed inbound and outbound calls for a busy outpatient clinic.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Helped customers open accounts, make deposits, update information, and carry out range of routine actions.
Customer Service Representative
Rose International, Inc.
Chesterfield, Missouri
10.2020 - 11.2022
- Managed service appointments and coordinated technician schedules efficiently.
- Handled customer complaints with professionalism and empathy to resolve issues.
- Maintained detailed records of customer interactions in the database system.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Cashier
Homegoods Stores
Coon Rapids, Minnesota
05.2019 - 08.2019
- Processed customer transactions efficiently at the register.
- Assisted customers with product inquiries and store navigation.
- Handled cash, credit, and gift card payments accurately and securely.
- Collaborated with team members to ensure smooth store operations.
Customer Support Specialist
Vention
Minneapolis, Minnesota
11.2017 - 02.2018
- Collaborated with team members to resolve complex customer issues effectively.
- Coordinated with other departments to ensure timely issue resolution.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Recorded all customer interactions into the database system accurately and completely.
Education
GED -
Marikina Institute of College
Marikina University 04-2010
Skills
- I am comfortable using Salesforce, CRM tools, Microsoft Office, Excel, and Google Workspace, and I type 105 words per minute, which supports fast and accurate case handling
- Billing processing
- Claims resolution
- Payment processing
- Call management
- Customer relationship management
- Professionalism
Languages
English
Professional
Timeline
Customer Service Specialist
Rentokil
03.2024 - 01.2025
Customer Service Specialist
Compunel
03.2024 - 07.2024
Customer Service Representative
Rose International, Inc.
10.2020 - 11.2022
Customer Service Cashier
Homegoods Stores
05.2019 - 08.2019
Customer Support Specialist
Vention
11.2017 - 02.2018
GED -
Marikina Institute of College