Chela Boss
Arcata,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Membership Coordinator
Redwood Womens Foundation
09.2017 - Current
- Maintained membership database, ensuring that all information was current and accurate.
- Actively engaged clients upon entrance with pleasant greeting.
- Prepared marketing materials that would be sent out to members, which detailed new events, promotions and activities that were coming up.
- Scheduled and assigned daily work and activities for volunteers.
- Identified issues and immediately stepped up to guarantee speedy and effective resolutions.
FOH Manager
Kai And Little Crustacean
01.2017 - 05.2018
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
Server
Scoreboard Bar And Grill
09.2016 - 07.2017
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Increased sales significantly by upselling higher-end products to customers.
Server
Champps Americana
08.2016 - 07.2017
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Associate of Arts - Liberal Arts
Minneapolis Community And Technical College
Minneapolis, MN05.2010
No Degree - Music Theory And Composition
College of The Redwoods
Eureka, CABachelor of Science - Psychology
Cal Poly Humboldt
Arcata, CA12.2022
Skills
- POS Systems and Ordering Platforms
- Customer Retention Strategies
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Customer Care
- Professional Relationships
- Excellent Attention to Detail
- Computer Proficiency
Volunteer Experience
2009-2010 Volunteer
Wounded Warrior Project
Landstuhl, Germany
2008-2009 Volunteer
Project Success
Minneapolis, MN
2010-2012 Volunteer
Youth Extending Services
Arcata, CA
Timeline
Membership Coordinator
Redwood Womens Foundation
09.2017 - Current
FOH Manager
Kai And Little Crustacean
01.2017 - 05.2018
Server
Scoreboard Bar And Grill
09.2016 - 07.2017
Server
Champps Americana
08.2016 - 07.2017
Associate of Arts - Liberal Arts
Minneapolis Community And Technical College
No Degree - Music Theory And Composition
College of The Redwoods
Bachelor of Science - Psychology
Cal Poly Humboldt
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